Housekeeping Status Board Operator - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Discounts

Free meals

Free parking

Time off benefits

Professional development

Job summary

MGM Resorts International at National Harbor, MD is seeking a Housekeeping Status Board Operator to coordinate guest requests and support operations behind the scenes, ensuring seamless collaboration between Housekeeping, Front Desk, Facilities and other resort teams. The ideal candidate has a high school diploma or GED, prior housekeeping or guest service experience, and strong computer/data entry skills.

Perks include health benefits, free meals, discounts, free parking, and opportunities for

Qualifications

• Prior guest service experience is preferred.
• Proficiency in computer operations, data entry, and standard business software is preferred.
• High school diploma or GED required.

Responsibilities

• Answer calls and handle guest requests, dispatching services and routing to correct departments.
• Assist management with shift tasks, including turnover of papers and distribution of keys/radios.
• Compile and distribute reports to Front Desk.
• Monitor room status and alert relevant supervisors.
• Resolve guest issues promptly and log all related information.

Skills

Guest service experience

Computer literacy

Housekeeping experience

Education

High school diploma or GED

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Housekeeping Status Board Operator, you will play a key role in delivering exceptional guest experiences behind the scenes. As the central communication hub for the department, you will coordinate guest requests, support operational efficiency, and ensure seamless collaboration between Housekeeping, Front Desk, Facilities, and other resort teams. Your ability to manage communications, prioritize requests, and provide outstanding customer service will directly contribute to maintaining the high standards of excellence our guests expect.

THE DAY-TO-DAY:

• Answer telephone calls respond to questions and handle requests from internal and external guests; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments


• Assist management team with shift change tasks, including turning over all services paperwork, and collecting and/or distributing keys, and radios from/to team members


• Compile and distribute management-provided reports to Front Desk


• Monitor rooms for check-outs and ready-for-inspection; alert Housekeeping Supervisors and management team


• Handle guest needs (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information is completely tracked as established by department procedures


• Maintain communication and follow up with Front Desk and Facilities regarding special requests, work orders, and HotSOS cases


• Resolve and escape guest complaints and issues


• Work with management on VIP arrivals and special projects


• Process guest lost and found inquiries; track inquiries and items, as established by department procedures; deliver and retrieve items to and from Security Lost & Found

THE IDEAL CANDIDATE:

• Must be at least 18 years of age


• Must have a high school diploma or GED


• Prior housekeeping experience (preferred)


• Prior guest service related experience (preferred)


• Proficiency in computer operations, data entry, email communication, and standard business software programs is preferred.

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)


• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.


• Free meals in our employee dining room


• Free parking on and off shift


• Healthcare, financial, and time off benefits


• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate:

The rate for this role is:

$21.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW?