Housekeeping & Operations Manager — Guest Experience

Marriott's Newport Coast Villas; Newport Beach (CA); On-site; USD 68,000 - 72,000; Full time

Job summary

Marriott Vacations Worldwide seeks a hands-on manager to oversee daily housekeeping, recreation/health club, and related operations at Marriott's Newport Coast Villas. You will supervise staff, manage budgets, inspect guestrooms and public areas, and ensure high guest satisfaction while maintaining standards.

Responsibilities include scheduling, training, enforcing procedures, and driving continuous improvement in service delivery.

Qualifications

• High school diploma or GED required; alternatively a 2-year degree in a related field.
• Experience in housekeeping or related professional area (2 years).
• Knowledge of budgeting and operating within financial goals.

Responsibilities

• Manage housekeeping operations and budgets across guest rooms and public spaces.
• Inspect guestrooms daily and assign work based on priority and expected turnover.
• Train and supervise staff; enforce SOPs and LSOPs.
• Schedule employees to match business demands and track attendance.
• Lead quality control efforts to ensure guest satisfaction.

Skills

Housekeeping operations

Budget management

Inspecting guestrooms

Staff scheduling

Employee coaching

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Marriott Vacations Worldwide seeks a hands-on manager to oversee daily housekeeping, recreation/health club, and related operations at Marriott's Newport Coast Villas. You will supervise staff, manage budgets, inspect guestrooms and public areas, and ensure high guest satisfaction while maintaining standards.

Responsibilities include scheduling, training, enforcing procedures, and driving continuous improvement in service delivery.