Director of Housekeeping & Guest Experience

Marriott's Oceana Palms; Palm Beach Isles (FL); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Marriott Vacations Worldwide is seeking a Housekeeping Manager to lead housekeeping, recreation/health club and laundry operations on property. The role ensures clean guestrooms, public areas and staff spaces while driving guest satisfaction and financial results.

Responsibilities include coordinating with Front Office, inventory control, policy compliance, inspections, and HR processes to hire and develop staff. A strong guest-service mindset and budgeting focus are essential.

Formación

• Experience in housekeeping or related area is required or preferred.
• Ability to supervise and develop a team of staff.
• Strong communication and guest-service orientation.

Responsabilidades

• Maintains relationships with Front Office to resolve operational issues.
• Creates and assigns work lists for guestrooms, public areas and staff spaces.
• Maintains stock to ensure adequate supplies and equipment.
• Ensures areas are cleaned to operating standards and safety policies.
• Implements inspection programs for rooms, public areas, recreation and laundry.
• Monitors department costs and approves supplies and payroll expenditures.
• Drives guest satisfaction and financial performance of the department.
• Directs HR activities including interviewing, hiring and progressive discipline.

Conocimientos

Staff supervision

Guest service

Interdepartmental coordination

Educación

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Descripción del empleo

Marriott Vacations Worldwide is seeking a Housekeeping Manager to lead housekeeping, recreation/health club and laundry operations on property. The role ensures clean guestrooms, public areas and staff spaces while driving guest satisfaction and financial results.

Responsibilities include coordinating with Front Office, inventory control, policy compliance, inspections, and HR processes to hire and develop staff. A strong guest-service mindset and budgeting focus are essential.