Housekeeping Operations Manager (Caesars Palace LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Caesars Entertainment is seeking a Housekeeping Operations Manager for Caesars Palace LV in Las Vegas. The role oversees daily housekeeping functions, staffing, training, and adherence to standards to ensure exemplary guest experiences.

The position requires leadership, strong interpersonal skills, and the ability to manage varied shifts, including weekends and holidays, in a fast-paced luxury resort environment.

Qualifications

• Bachelor degree in Hotel Management or related field or equivalent education and experience.
• At least 3 years of housekeeping experience at a major hotel/resort complex.
• Able to lead and mentor a team.
• Interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to communicate in English, in both written and oral forms.

Responsibilities

• Oversee daily housekeeping operations across hotel areas to uphold standards.
• Manage staffing, scheduling, and training to ensure service quality.
• Monitor productivity and budget adherence within the department.
• Maintain guest room appearance and lobby presentation to welcome guests.
• Support hiring processes including interviews and onboarding.
• Collaborate with HR to ensure staff compliance with courses and policies.
• Address guest complaints promptly and with escalation when needed.
• Coordinate with leadership on safety, compliance, and operations.

Skills

Team leadership

Interpersonal skills

Professional appearance

English communication

Flexible hours

Education

Bachelor's degree in Hotel Management or related field

High school diploma or equivalent

Job description

Housekeeping Operations Manager (Caesars Palace LV)

Las Vegas, NV, United States and 1 more (On‑site)

Job Summary

It is the primary responsibility of the Housekeeping Operations Manager to manage the daily operations of housekeeping related areas to ensure that standards and strategic objectives are being upheld. The Household Operations Manager will play a vital role in total service, operational management, expense control and employee engagement. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

How You Will Create the Extraordinary

• Support with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property.
• Actively participate with monitoring daily productivity to produce both short‑term and long‑term profitability.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.
• Monitor Daily Count to ensure the appropriate number of clean rooms are available for check‑ins, remaining inventory, and appropriate planning based on arrivals/departures.
• Ensure guest complaint resolution procedures are implemented within the view of the property’s philosophy and service.
• Respond to notification of unusual events or circumstances requiring mid‑level management attention.
• Inform senior hotel management of situations which require attention.
• Assist the Assistant Director with any tasks assigned.
• Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests.
• Participate in hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling property orientation.
• Work with the human resources department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant.
• Keep all public areas (casino, guest rooms, and front areas) in exceptional appearance conditions.
• Issue discipline and follow up with coaching.
• Perform all other job‑related duties as requested.

Required Qualifications

• Bachelor degree in Hotel Management or related field or equivalent education and experience preferred.
• At least 3 years of housekeeping experience at a major hotel/resort complex.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

Preferred Qualifications

• Previous experience working in a large‑scale luxury resort operations.
• Initiative. Creates and seizes opportunities to win, even when faced with ambiguity. True passion for results.
• Team Focused. Catalyst for success of the whole team, not just own goals.
• Range of Influence. Inspires confidence. Builds and leverages a powerful network.
• Problem Finding. Sees around the corners. Anticipates the unexpected.
• Creativity. Generate new perspectives. Inspires brilliance with new ideas.
• Business Intelligence. Stays current. Understands how what happens in the world affects us, our marketplace and our competition.
• Entertain your Best. Demonstrates integrity, authenticity, and candor. Embraces inclusion and employee engagement.
• Outside In. Systematically seeks information on candidate and hiring managers’ wants and needs.
• Problem Resolution. Be decisive and timely. Act on information and adapt with changes.

Additional Requirements

Must be able to work flexible hours, including evenings and weekends. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest problems, in a timely manner. Must be able to speak, read, write and understand English. Must be able to tolerate areas containing second hand smoke. Must be able to lift and carry 10 pounds. Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job. Respond to visual and aural cues. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around office and property.

EQUAL EMPLOYMENT OPPORTUNITY

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.