Hotel Manager (Harrah's LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking a Front Office Supervisor to oversee Front Desk and VIP Services, ensuring exceptional guest service and efficient operations. You will supervise, train, coach and develop team members, enforce SOPs, and coordinate with internal departments to elevate the guest experience.

Based at Harrah’s in Las Vegas, the role requires leadership, strong communication, and the ability to manage multiple priorities in a fast-paced hospitality environment, including

Qualifications

• One to two years of post‑secondary education preferred.
• One to two years of related hotel, guest services, Front Desk, VIP Services, or supervisory experience.
• Knowledge of hotel operations and hospitality standards.
• Strong leadership, coaching, communication, and customer service skills.
• Ability to develop and enforce SOPs and manage multiple priorities.

Responsibilities

• Oversee Front Desk and VIP Services to ensure guest satisfaction.
• Supervise, train, coach and develop team members; manage performance as needed.
• Develop SOPs and ensure compliance with safety and service standards.
• Coordinate with internal departments and external partners to enhance the guest experience.
• Monitor departmental expenses and support budget goals.
• Maintain emergency procedures knowledge and assist in drills.

Skills

Leadership

Coaching

Communication

Customer Service

SOP enforcement

Education

Post-secondary education

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for overseeing the daily operations of the Front Office, including Front Desk and VIP Services, to ensure exceptional guest service and efficient operations. Supervises, trains, coaches, and develops team members while enforcing service standards, operating procedures, and safety requirements. Coordinates with internal departments and external partners to enhance the guest experience and support business goals. Monitors departmental expenses, implements operational improvements, and ensures compliance with emergency procedures. Resolves guest and employee concerns while maintaining high standards of hospitality in a fast-paced environment.

How You Will Create the Extraordinary

• Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate.
• Develop Standard Operating Procedures which govern the daily operations of the guest service area.
• Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests.
• Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service.
• Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service.
• Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Monitor the Department budget to minimize expenses.
• Implement emergency training procedures to ensure appropriate protection of the hotel guests, staff and company assets.
• Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures.
• Perform special projects and other responsibilities as assigned.Participate in task forces and committees as requested.
• Perform other tasks as assigned by the Hotel Operations Manager.

What You Will Need

• One to two years of post‑secondary education preferred.
• One to two years of related hotel, guest services, Front Desk, VIP Services, or supervisory experience.
• Knowledge of hotel operations, guest services, Front Office procedures, and hospitality standards.
• Strong leadership, coaching, communication, and customer service skills.
• Ability to develop and enforce SOPs, analyze information, and make sound business decisions.
• Proficient in handling multiple priorities and resolving guest and employee concerns.

ADDITIONAL REQUIREMENTS

• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to speak, read, write, and understand English.
• Ability to work in a fast-paced environment and manage multiple tasks under deadlines.
• Ability to respond effectively to guest and employee needs, visual and auditory cues, and changing priorities.
• Ability to operate standard office equipment and possess the manual dexterity required to use office equipment and technology.
• Ability to work independently and move throughout the property as needed.
• Ability to lift and carry up to 10 pounds and perform activities such as bending, kneeling, crouching, and twisting.
• Ability to tolerate environments where secondhand smoke may be present.
• Ability to maintain regular and reliable attendance.

About Us

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.