Housekeeping Supervisor

Caesars Entertainment; Danville (VA); On-site; USD 2,341,920 - 3,168,480; Full time

Job summary

Caesars Entertainment is seeking an experienced housekeeping operations leader to direct the daily activities of the Housekeeping Department, ensuring the highest standards of cleanliness, comfort, and safety for guests and team members.

You will hire, train, coach, and develop staff; oversee day‑to‑day operations; refine procedures and training programs; maintain budgets; resolve guest concerns; and collaborate with other department managers to deliver exceptional service.

Qualifications

• Minimum five years’ operations management experience in a hotel of comparable size and quality.
• Minimum three years’ experience as departmental head/division manager level or above.
• HS diploma or GED.
• Casino/Hotel experience preferred.
• Demonstrated ability in maintaining consistent, high quality service levels; history of developing employees.

Responsibilities

• Direct day-to-day operation of the Housekeeping Department.
• Hire, train, coach and develop employees, including performance management up to separation.
• Identify and implement higher standards and procedures for the department.
• Enhance and refine departmental training programs and supervisory structure.
• Ensure maximum guest satisfaction and efficient utilization of workforce and facilities.
• Handle guest concerns and take corrective action as necessary.
• Inspect facilities, services and equipment and recommend changes.
• Maintain expenditures within established limits.
• Collaborate with other departments to promote smooth operations.
• Promote proactive employee relations and continuous improvement.

Skills

Supervisory experience

Operations management

Team leadership

Customer service excellence

Education

HS diploma or GED

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

This position directs the daily operations of the housekeeping department while ensuring the highest standard of cleanliness, comfort, and safety.

How You Will Create the Extraordinary

Supervisory accountability for all team members for daily and long‑term operations to include hiring, training, and developing employees, including coaching, mentoring and appropriate performance management up to and including separation.

Direct day‑to‑day operation of the Housekeeping Department.

Looks for and identifies ways to create a higher level of standards and procedures.

Responsible for enhancing and refining the departmental training program and supervisory structure.

Confer with supervisors to ensure maximum customer satisfaction and efficient utilisation of workforce and facilities.

Handles guests concerns taking corrective action, as necessary.

Inspects facilities, services and equipment and recommends changes or improvements, as necessary.

Ensure that expenditureremains within established limits.

Delegate assignments to appropriate supervisors to accomplish tasks and provide developmental potential.

Maintain close work relationships with other department’s managers/supervisors to promote smooth, efficient operations.

Uses participative management techniques in daily operations to ensure an environment of proactive employee relations skills are used.

Promotes the use of feedback to continually look towards improving department efficiencies and cooperation.

Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability.

Provide training, orientation, and necessary levels of authority to guest contact employees that allow quality attention and follow‑up to guest needs at a level that will attain targeted goals.

Adheres to departmental and company policies.

Report all needles, blood, and other bodily fluids found to Supervisor.

Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.

Ability to push up to 50 pounds daily for the duration of shift.

Must complete assignments by time projected by leadership.

Performs all other related and compatible duties as assigned.

Perform duties with cleaning chemicals and equipment including carpet/floor care.

Perform special projects assigned by Management.

Ensuring high hygiene standards and guest satisfaction.

Addressing guest queries and solving special requests.

Making beds and providing clean sheets and towels.

Abide by leadership feedback and correct any discrepancies in assignments performed.

Additional tasks as needed.

What You Will Need

HS diploma or GED.

Casino/Hotelexperiencepreferred.

Experience within an upscale hotel preferred.

Minimum of five years’ operations management experience in a hotel of comparable size and quality is required.

Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.

Minimum three years’ experience as departmental head/division manager level or above required.

Wage: $20.00 per hour.

ADDITIONAL REQUIREMENTS

Must be able to work independently.

Must be able to manoeuvre in all areas of the hotel and casino.

Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.

Must be able to communicate distinctly and persuasively to others.

Must be able to lift items up to 10 pounds and carry up to 5 pounds.

Must be able to bend, reach, kneel, twist and grip items while working at desk area.

Must be able to operate a computer, telephone and ten key adding machines.

TOGETHER WE WIN
We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritise service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer.

Caesars Entertainment is an equal opportunity employer and does not discriminate against employees or applicants based on race, colour, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, colour, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.