Housekeeping Operations Coordinator – Shift Lead

Auberge Resorts Collection; Napa (CA); Presencial; USD 33.062 - 44.083; Jornada completa

Descripción de la vacante

GLE Operations LLC in Napa is looking for a housekeeping lead to open the department in the morning shift and support the PM team. You will print reports and create daily work assignments for Room Attendant and Turndown Attendant in Alice, and issue daily assignments to floor staff.

You will develop cleaning schedules, coordinate with other departments for guest requests, and ensure special setups and updates are provided to Auberge standards by 4:00 PM.

Formación

• One year of housekeeping experience.
• Able to read and write in English.
• Able to work a flexible schedule including weekends and holidays.

Responsabilidades

• Open the department in the morning shift and provide occasional support to the PM team.
• Print all needed reports and create daily work assignments for Room Attendant and Turndown Attendant in Alice computer systems.
• Issue daily work assignments to the floor Attendants, Housemen and Supervisors.
• Develop and manage cleaning schedules for housekeeping staff to ensure timely room maintenance.
• Coordinate with other departments to address guest requests and special requirements, ensuring a personalized and satisfactory stay.
• Ensure special set-ups in guestrooms, guest requests, group and event movement are highlighted on assignments.
• Ensure constant follow-up with the Ranch House to provide updates on rooms status and ensure all special requests are completed.
• Monitor Housekeeping, Laundry, Ranch House, Engineering & IRD service requests from guests for action in a timely manner and follow up if needed.
• Enter glitch reports in Alice accurately and timely.
• Provide constant check‑in and follow‑up on Alice tickets to confirm timely completion to Auberge standards.
• Monitor status of stay‑over rooms and arrival rooms and re‑adjust Room Attendant room assignments accordingly to ensure all rooms are cleaned and inspected by 4:00 PM.
• Monitor department staffing for all positions for the next day and inform the Housekeeping leadership of any adjustments needed according to labor standards.
• Conduct weekly inventories of all Housekeeping supplies with the input of Floor Supervisors and submit Purchase Orders using Birchstreet to hold par levels.
• Maintain tracking sheets for Housekeeping staff productivity.
• Scan the mini‑bar and laundry chargers to guest services team at the end of the day.
• Maintain cleanliness in the Housekeeping Office and storage rooms.
• Manage all housekeeping communication via wassup with all team members.

Conocimientos

English literacy

Descripción del empleo

GLE Operations LLC in Napa is looking for a housekeeping lead to open the department in the morning shift and support the PM team. You will print reports and create daily work assignments for Room Attendant and Turndown Attendant in Alice, and issue daily assignments to floor staff.

You will develop cleaning schedules, coordinate with other departments for guest requests, and ensure special setups and updates are provided to Auberge standards by 4:00 PM.