Housekeeping Office Coordinator — Guest Experience & Ops

Hyatt Hotels Corporation; Newport Beach (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Free Hyatt Room Nights

Discounted Room Nights

Free Parking

Paid Time Off

401(k) with company match

Job summary

The Housekeeping Office Coordinator at Hyatt Regency Newport Beach supports daily administrative operations of the Housekeeping Department and serves as the central point of communication for guests and team members. This role ensures processes run smoothly and efficiently, contributing to a seamless guest experience.

Key duties include coordinating daily room assignments, monitoring Opera PMS and HotSOS, arranging VIP arrivals and guest amenities, and collaborating with Front Office,

Qualifications

• Proficiency in Microsoft Word, Excel, and other standard office applications.
• Prior Hospitality or Housekeeping experience is preferred.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• High attention to detail and commitment to accuracy.

Responsibilities

• Coordinate daily room assignments for the room attendants.
• Monitor Opera PMS and HotSOS to ensure accurate room status and timely maintenance requests.
• Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
• Work with Front Office, Engineering, and Housekeeping leaders to ensure rooms are prepared efficiently and guest expectations are exceeded.
• Provide administrative support for the Housekeeping Department, data entry, filing, and record maintenance.
• Serve as the primary point of contact for guest and internal telephone communications, responding promptly and professionally.

Skills

Microsoft Word

Excel

Office applications

Tools

Opera PMS

HotSOS

Job description

The Housekeeping Office Coordinator at Hyatt Regency Newport Beach supports daily administrative operations of the Housekeeping Department and serves as the central point of communication for guests and team members. This role ensures processes run smoothly and efficiently, contributing to a seamless guest experience.

Key duties include coordinating daily room assignments, monitoring Opera PMS and HotSOS, arranging VIP arrivals and guest amenities, and collaborating with Front Office,