Housekeeping Coordinator

Hyatt Regency; Newport Beach (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Career growth

Health coverage

Free room nights

Discounted room nights

Free parking

Paid time off

401(k) plan

Employee meals

Job summary

Hyatt Regency Newport Beach - The Newporter is seeking an Housekeeping Office Coordinator to support daily administrative operations of the Housekeeping Department. You will act as the central point of contact for guests and team members, ensuring smooth processes and timely responses.

Responsibilities include coordinating daily room assignments, monitoring status in Opera PMS/HotSOS, and assisting with VIP arrivals and guest requests. Strong organizational and communication skills are essential.

Qualifications

• Proficiency in Microsoft Word, Excel, and other standard office applications.
• Prior Hospitality or Housekeeping experience is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate daily room assignments for room attendants.
• Monitor Opera PMS and HotSOS for accurate room status and maintenance requests.
• Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
• Collaborate with Front Office, Engineering, and Housekeeping leaders to ensure efficient room prep.
• Provide administrative support, data entry, filing, and record maintenance.
• Serve as primary contact for guest and internal telephone communications.

Skills

Word/Excel proficiency

Hospitality experience

Job description

Hyatt Regency Newport Beach - The Newporter

The Housekeeping Office Coordinator plays a key role in supporting the daily administrative operations of the Housekeeping Department. This position serves as a central point of communication for guests and team members, ensuring departmental processes run smoothly and efficiently.

Key Responsibilities

• In charge of coordinating daily room assignments for the room attendants.
• Monitor Opera PMS and HotSOS to ensure accurate room status and timely completion of maintenance requests.
• Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
• Work closely with Front Office, Engineering, and Housekeeping leaders to ensure rooms are prepared efficiently and guest expectations are exceeded.
• Provide administrative support for the Housekeeping Department, data entry, filing, and record maintenance.
• Serve as the primary point of contact for guest and internal telephone communications, responding promptly and professionally to inquiries and requests.

What We're Looking For

Success in this role requires strong organizational skills, ability to communicate effectively, and ability to work well with both guests and colleagues.

Benefits

Our colleagues enjoy:

• Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Affordable Benefits after 30 days - Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Healthcare FSA - saves you money for medical expenses
• Free Hyatt Room Nights - 12 free nights per year at Hyatt Hotels around the world for full-time colleagues
• Discounted Room Nights - for you, your friends and your family!
• Free Parking - convenient and cost-free parking for all our associates
• Paid Time Off - Take the time you need to recharge and stay healthy
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance - 24/7 emotional support, legal guidance, personal & financial resources
• Employee meals - in our cafeteria for full-time, part-time and on-call colleagues
• Tuition Reimbursement: Further your education with our support.
• Colleague Recognition Programs - Be celebrated for your hard work and dedication.

The range of pay for this position is $27.00-$30.00 per hour.

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Qualifications

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Proficiency in Microsoft Word, Excel, and other standard office applications.
• Prior Hospitality or Housekeeping experience is preferred
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Ability to work independently while maintaining a collaborative team approach.
• Flexible schedule, including weekends, holidays, and varying shifts as business needs require.