Housekeeping Operations Lead for Guest Experience

Marriott Resorts Hospitality Corporation; Newport Beach (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Marriott Vacations Worldwide in Newport Beach, CA seeks a Housekeeping Supervisor to oversee staff and ensure exceptional guest satisfaction. You will inspect villas, rooms, and public areas after cleaning, manage occupancy reports, and coordinate with Engineering, Front Office, and Laundry to resolve issues.

The role involves assisting management with hiring, training, scheduling, and coaching, with a flexible approach to duties and a strong focus on service quality.

Qualifications

• Must be able to supervise housekeeping staff and communicate effectively.
• Ability to inspect villas/rooms and common areas to maintain quality standards.

Responsibilities

• Supervise housekeeping staff to ensure guest satisfaction.
• Inspect villas/rooms and public areas after cleaning for quality standards.
• Run occupancy reports and manage room status and prioritize cleaning.
• Assist management in hiring, training, scheduling, and coaching staff.
• Coordinate with Housekeeping, Engineering, Front Office, and Laundry to resolve issues.

Job description

Marriott Vacations Worldwide in Newport Beach, CA seeks a Housekeeping Supervisor to oversee staff and ensure exceptional guest satisfaction. You will inspect villas, rooms, and public areas after cleaning, manage occupancy reports, and coordinate with Engineering, Front Office, and Laundry to resolve issues.

The role involves assisting management with hiring, training, scheduling, and coaching, with a flexible approach to duties and a strong focus on service quality.