Employee Housing Manager

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Omni Homestead Resort & Spa is seeking an Employee Housing & Property Manager to lead the day-to-day operations of the Resort's employee housing portfolio. This role oversees occupancy, leasing, deposits, resident relations, maintenance coordination, and housing team supervision.

You will partner with Human Resources, Engineering, Payroll, and Resort leadership to ensure housing is well maintained, efficiently operated, and provides a positive living experience for our associates.

Qualifications

• Experience in property management or hospitality housing is preferred.
• Strong customer service and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple properties and resident needs simultaneously.
• Strong communication and interpersonal skills for cross-department collaboration.

Responsibilities

• Oversee daily operations of the Resort's employee housing portfolio (two dormitory buildings, studios, and apartments).
• Lead, schedule, and supervise a housing operations team of three employees.
• Manage housing assignments, vacancies, and move-ins/move-outs to maximize availability.
• Complete leases and housing documentation with residents.
• Ensure rental rates, deposits and housing charges are communicated and processed correctly.
• Maintain occupancy, deposits, rent payments, keys, and resident information records.
• Serve as primary contact for resident housing questions and concerns.
• Coordinate with Engineering for timely maintenance and issue resolution.
• Conduct regular unit inspections for safety and upkeep.
• Prepare units between occupants (cleaning, repairs, inspections).
• Enforce housing policies, lease requirements, and community standards.
• Address concerns professionally with HR when needed.
• Monitor housing availability and communicate needs to HR and Resort leadership.
• Maintain inventory of housing units, furnishings, and assets.
• Coordinate with vendors and internal departments for repairs and upkeep.
• Identify opportunities to improve housing conditions and efficiency.
• Assist with budgeting for housing maintenance and improvements.

Skills

Property management

Customer service

Leadership

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Summary

The Employee Housing & Property Manager is responsible for the day-to-day management and operation of the Resort's employee housing portfolio, including dormitory-style housing, efficiency apartments, traditional apartments, and single-family homes. This position oversees all aspects of the employee housing experience, including occupancy, leasing, rent and security deposit administration, resident relations, property inspections, maintenance coordination, and housing team supervision. The Manager serves as the primary point of contact for employee residents and works closely with Human Resources, Engineering, Payroll, and Resort leadership to ensure employee housing is well maintained, efficiently operated, and provides a positive living experience for our associates.

Essential Duties & Responsibilities

• Oversee the daily operations of the Resort's employee housing portfolio, including two dormitory buildings, efficiency apartments, traditional apartments, and single-family homes.
• Lead, schedule, and supervise a team of three employees supporting housing operations.
• Manage housing assignments, vacancies, move-ins, transfers, and move-outs to maximize available employee housing.
• Meet with residents to complete leases, housing agreements, and other required documentation.
• Ensure rental rates, security deposits, and other authorized housing charges are accurately communicated and submitted for appropriate payroll deductions.
• Maintain accurate records of occupancy, leases, deposits, rent payments, keys, housing assignments, and resident information.
• Serve as the primary point of contact for employee residents regarding housing questions, concerns, maintenance requests, and other housing-related matters.
• Receive and track resident work orders and partner closely with Engineering to ensure maintenance issues are addressed promptly and appropriately.
• Conduct regular property and unit inspections to identify maintenance, cleanliness, safety, and operational concerns.
• Coordinate the preparation of units between residents, including cleaning, repairs, inspections, and readiness for new occupants.
• Establish and consistently enforce employee housing policies, lease requirements, community standards, and property rules.
• Address resident concerns and lease or policy violations professionally, consistently, and in partnership with Human Resources when appropriate.
• Monitor housing availability and communicate current and anticipated needs to Human Resources and Resort leadership.
• Maintain an accurate inventory of housing units, furnishings, equipment, keys, and other housing assets.
• Coordinate with vendors and internal departments as necessary for repairs, maintenance, cleaning, pest control, and other property needs.
• Identify opportunities to improve housing conditions, resident satisfaction, operating efficiency, and utilization of available housing.
• Assist with planning and budgeting for housing maintenance, repairs, furnishings, and capital improvement needs.
• Ensure housing operations comply with applicable company policies and local, state, and federal requirements.
• Perform other duties as assigned.

Qualifications

• Previous experience in property management, residential housing, hospitality housing, facilities management, or a related field strongly preferred.
• Previous supervisory or leadership experience preferred.
• Experience working directly with tenants or residents and managing leases, occupancy, and maintenance requests preferred.
• Strong customer service and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple properties, priorities, and resident needs simultaneously.
• Strong communication and interpersonal skills with the ability to work effectively with employees from diverse backgrounds.
• Comfortable working collaboratively across departments, including Human Resources, Engineering, Payroll, and Finance.
• Proficiency with Microsoft Office and the ability to learn housing, property management, and company systems.
• Valid driver's license and ability to travel between Resort housing properties as needed.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.