Housekeeping Coordinator *PM Shifts*

SW Hotel Management; California; On-site; USD 25,000 - 39,000; Full time

Job summary

SW Hotel Management seeks a detail-oriented Housekeeping Coordinator in our Rooms department to ensure 100% guest satisfaction by coordinating housekeeping tasks, schedules, and communications with front desk and engineering.

The role requires a high school diploma or GED, at least two years in hotel housekeeping, supervisory experience preferred, and bilingual English/Spanish.

Qualifications

• High School Diploma or GED certification and equivalent work experience required.
• Minimum 2 years of hotel housekeeping or similar experience required.
• Previous Supervisory experience in a hotel desired
• Bilingual English/Spanish required

Responsibilities

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare work orders for maintenance repairs and distribute to Engineering.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate.
• Coordinates the assignment, cleaning and distribution of rooms to associates.
• Provides administrative support to Housekeeping Department.
• Answers phone and coordinates the fulfillment of guest requests.
• Follow up on return of items.
• Completes work assignments for Room Attendants and other staff.
• Reports room status to proper departments.
• Maintains accurate records of room status (i.e. out of order rooms, maintenance slips, general cleaning, etc.)
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Participate in all department inventories.
• Attend meetings/trainings as necessary.
• Any other duties as required.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

2+ years hotel housekeeping experience

Supervisory experience in hotel

Job description

Job Description

Job Description

Title: Housekeeping Coordinator

Department: Rooms

FLSA Status: Non-exempt

Shifts/Days: PM/Varies

Scope of Position:

The Housekeeping Coordinator will be responsible for creating 100% guest satisfaction by assisting in the coordination of the Housekeeping Department.

Position Responsibilities and Qualifications

Education & Experience

• High School Diploma or GED certification and equivalent work experience required.
• Minimum 2 years of hotel housekeeping or similar experience required.
• Previous Supervisory experience in a hotel desired
• Bilingual English/Spanish required

Physical Demands

• Long hours sometimes required, including nights and weekends.
• Light work-Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.

Responsibilities that may include any and all of the following

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare work orders for maintenance repairs and distribute to Engineering.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate.
• Coordinates the assignment, cleaning and distribution of rooms to associates.
• Provides administrative support to Housekeeping Department.
• Answers phone and coordinates the fulfillment of guest requests.
• Follow up on return of items.
• Completes work assignments for Room Attendants and other staff.
• Reports room status to proper departments.
• Maintains accurate records of room status (i.e. out of order rooms, maintenance slips, general cleaning, etc.)
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Participate in all department inventories.
• Attend meetings/trainings as necessary.
• Any other duties as required.

Reports to: Director of Housekeeping, Housekeeping Manager.