Housekeeping Office Clerk

ADP Middleware Test Company; Branson (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

ADP Middleware Test Company is seeking a Housekeeping Office Clerk to support the Team Member Services department. The role involves clerical tasks, filing, typing, and using VM AHD and Dejawin software to manage work orders and reservations.

The ideal candidate will have strong MS Office skills, excellent customer service, and good written/oral communication. English/Spanish bilingual preference may apply in this environment.

Qualifications

• Filing and clerical duties.
• Type routine emails, faxes and reports.
• Look up work orders using VM AHD software.
• Look up reservation dates using Dejawin software.
• Maintain a record of units cleaned/inspected per inspector.
• Follow up with guests to ensure issues are resolved.

Responsibilities

• Filing, Copying
• Type routine E-mails, Faxes, Reports
• Look up work orders using VM AHD software
• Look up reservation dates using Dejawin software
• Maintain communication with Front Desk regarding Telemarketing Arrivals
• Maintain a log of complaints pertaining to Housekeeping
• Maintain a record of units cleaned/inspected per inspector

Skills

Typing speed

MS Office

Customer service

Communication

Organizational skills

Education

High School Diploma or GED

Tools

VM AHD software

Dejawin software

Job description

JOB TITLE : Housekeeping Office Clerk

DEPARTMENT : Team Member Services

REPORTS TO : Executive Director of Housekeeping

FLSA STATUS : Hourly Non-Exempt

SUMMARY

Assist the housekeeping management staff with the departments daily operational duties by performing the following duties:

DUTIES

• Filing, Copying
• Type routine E-mails, Faxes, Reports
• Look up work orders using VM AHD software
• Look up reservation dates using Dejawin software
• Look up unit status history
• Follow up with guest to ensure all issues have been taken care of.
• Maintain a record of units cleaned/inspected per inspector
• Maintain a log of complaints pertaining to Housekeeping
• Maintain communication with Front Desk to receive information regarding: Telemarketing Arrivals

SUPERVISORY RESPONSIBILITIES

No Supervisory Responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 25-35 wpm typing speed
• Proficient MS Office (MS WORD/MS EXCEL/MS ACCESS)
• Excellent customer service skills
• Good written and oral communication skills
• Good organizational skills

EDUCATION and/or EXPERIENCE

High School Diploma or General Education Degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, procedure manuals, reports, and spreadsheets. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers ore team members of organization.

Bilingual English/Spanish (Preferred)

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American currency, weight measurement, volume and/or distance.

REASONING ABILITIES

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; talk and hear. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. May become noisy during high season.