Housekeeping Office Coordinator

Avion Hospitality, LLC; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company in New Orleans seeks an administrative support staff for the Housekeeping department. The role involves ensuring efficient hotel operations while providing excellent customer service. Responsibilities include handling calls, maintaining records, and assisting in payroll processing. The ideal candidate will possess a high school diploma, experience in hospitality, and strong organizational skills. The role offers a dynamic work environment with varying schedules, including weekends and holidays.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Ability to type 55 wpm.
• Proficient with Microsoft operating systems, OnQ, and Sales Pro Enterprise.

Responsibilities

• Ensure efficient operations in the Housekeeping department.
• Maintain high standards of personal appearance and grooming.
• Answer all incoming telephone calls and log all calls.
• Participate in departmental payroll processing.

Skills

Customer service orientation

Typing speed of 55 wpm

Proficiency with Microsoft operating systems

Problem-solving

Ability to work under pressure

Education

High School diploma or equivalent

College coursework in a related field

Tools

OnQ

Sales Pro Enterprise

Job description

Description

Performs all basic administrative functions in the Housekeeping department and is responsible for ensuring the efficient operation in accordance with Avion Hospitality standards.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
• Maintain high standards of personal appearance and grooming, which include compliance with the Avion Hospitality dress code and wearing a name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Be familiar with all Avion Hospitality policies and house rules.
• Answer all incoming telephone calls.
• Keep all files updated and organized.
• Order materials and supplies as necessary.
• Collect and distribute department mail.
• Type purchase orders.
• Log and maintain records of purchase orders.
• Dispatch work orders.
• Process and file all log sheets.
• Participate in all department inventories.
• Participate in departmental payroll processing.
• Attend meetings as necessary and take minutes as required.
• Ensure Associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates.
• Any other duties as required.

Requirements

• College coursework in a related field is helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Ability to type 55 wpm.
• Proficient with Microsoft operating systems, OnQ, and Sales Pro Enterprise.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.