Housekeeping Manager

Quorum Hospitality; Kapaa (HI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Holidays & Paid Time Off

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

Hilton Garden Inn Wailua Bay in Kapaa, Hawaii is looking for a Housekeeping Manager to lead the daily operations of the Housekeeping and Laundry teams, ensuring rooms, public areas and back-of-house spaces meet brand standards.

You will supervise staff, manage schedules and payroll, participate in recruiting and training, and uphold safety and sanitization protocols while addressing guest requests with care.

Qualifications

• 2-3+ years of progressive housekeeping experience in a hotel or similar setting.
• Supervisory or leadership experience required.
• High school diploma or equivalent required; a 2 to 4-year college degree is preferred.

Responsibilities

• Oversee daily operations of the Housekeeping Department, directing housekeeping and laundry staff to ensure guest rooms, public areas, and back‑of‑house spaces are impeccably maintained.
• Conduct daily inspections of rooms and public areas to ensure compliance with hotel and brand standards.
• Manage inventory of housekeeping supplies and place orders as needed to maintain proper stock levels while minimizing waste.
• Process purchase orders and invoices in compliance with hotel policies and budget guidelines.
• Create and manage department schedules and payroll in line with business forecasts to meet hotel productivity and budget requirements.
• Participate in recruitment, hiring, training, and performance management of housekeeping staff.
• Provide hands‑on support during peak periods and oversee deep cleaning projects.
• Maintain cleanliness and safety protocols, including sanitization and proper handling of chemicals and soiled linens.
• Address guest requests, concerns, and complaints with attentiveness and efficiency.
• Maintain key control systems and enforce proper radio communication etiquette within the department.
• Ensure compliance with all hotel policies, safety protocols, and house rules.
• Collaborate with other departments and participate in hotel meetings as needed.
• Other duties as assigned.

Skills

Housekeeping experience

Leadership

Education

High school diploma or equivalent

2–4 year college degree preferred

Job description

Description

Join our team as the Housekeeping Manager at Hilton Garden Inn Wailua Bay!

Imagine leading the daily heartbeat of our hotel, where every guest room, hallway, and public space reflects true hospitality. As Housekeeping Manager, you'll help lead the day-to-day work of the Housekeeping Department, supervising the housekeeping and laundry team to deliver spotless, welcoming spaces for every guest. If you're an organized, hands‑on leader who takes pride in high standards and building strong teams, we want you on our team!

Your Role:

In this role, you'll support department leadership in overseeing the Housekeeping Department, helping ensure rooms, public areas, and laundry consistently meet hotel and brand standards. Some of your key responsibilities include:

• Support department leadership (Director of Housekeeping/Executive Housekeeper) in overseeing daily operations of the Housekeeping Department, directing housekeeping and laundry staff to ensure guest rooms, public areas, and back‑of‑house spaces are impeccably maintained.
• Conduct daily inspections of rooms and public areas to ensure compliance with hotel and brand standards.
• Manage inventory of housekeeping supplies and place orders as needed to maintain proper stock levels while minimizing waste.
• Process purchase orders and invoices in compliance with hotel policies and budget guidelines.
• Create and manage department schedules and payroll in line with business forecasts to meet hotel productivity and budget requirements.
• Participate in recruitment, hiring, training, and performance management of housekeeping staff.
• Provide hands‑on support during peak periods and oversee deep cleaning projects.
• Maintain cleanliness and safety protocols, including sanitization and proper handling of chemicals and soiled linens.
• Address guest requests, concerns, and complaints with attentiveness and efficiency.
• Maintain key control systems and enforce proper radio communication etiquette within the department.
• Ensure compliance with all hotel policies, safety protocols, and house rules.
• Collaborate with other departments and participate in hotel meetings as needed.
• Other duties as assigned.

What We're Looking For:

• 2-3+ years of progressive Housekeeping experience in a hotel or similar setting.
• Supervisory or leadership experience required.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.

What We'll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full‑time team members)
• Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them.

Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value‑driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.