Housekeeping Manager - Huntley Lodge & Shoshone Condominium

Big Sky Resort; Big Sky (MT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Full Health Plan with HSA Match

401(k) eligible

Flexible PTO

Free Ski Pass for you and family

Free Golf Pass for you and family

Bike Pass and Lift Pass for family

Basecamp activities access for you and

discounted passes

Job summary

Big Sky Resort seeks a Housekeeping Manager for Huntley Lodge and Shoshone Condominium Hotel to oversee daily operations and staff. You will create daily lists, inspect rooms, and manage the housekeeping workflow, with focus on efficiency and quality.

You will coordinate schedules, control labor and piecework, and ensure safety and policy compliance while maintaining high service standards for a seasonal resort environment.

Qualifications

• Leadership experience in a housekeeping department
• Experience in a hospitality environment preferred
• Knowledge of Microsoft Office, Outlook and Excel required
• Ability to learn SMS HOST, UKG and Alice systems

Responsibilities

• Determine daily work assignments for housekeepers and support personnel according to occupancy.
• Maintain daily housekeeper schedules and labor hours.
• Ensure all guest arrival rooms are cleaned and entered into SMS by 1p daily.
• Coordinate room and condo inspections and report issues.
• Monitor performance, progress and quality of daily assignments.
• Oversee payroll inputs into UKG and SMS daily.
• Schedule flexibility to support large workload days 1–2x per month.
• Enforce company policies and maintain staff appearance standards.
• Train and coach housekeeping staff and supervise up to 40 employees.
• Recruit, hire, and train housekeeping team; manage seasonal staffing.

Skills

Leadership

Interpersonal skills

Detail oriented

Communication skills

Problem solving

Delegation

Ability to multitask

Education

Hospitality or related field degree

Tools

Microsoft Office

Outlook

Excel

SMS HOST

UKG

Alice

Job description

Overview

Housekeeping Manager for Huntley Lodge and Shoshone Condominium Hotel is responsible for managing daily operations, creating housekeepers' daily lists, inspecting rooms, and managing the housekeeping workflow. In addition, this Manager will create maintain employee schedules and manage labor hours and piecework.

The Housekeeping Manager must be able to perform all duties expected of the housekeeping department including heavy lifting, performing housekeeper and runner duties, deep cleaning and delivery/ordering of supplies. Management and/or supervisory experience in a housekeeping department preferred. Must be able to coach, counsel, and direct the housekeeping staff.

Candidate must be detail oriented, professional, and maintain a drive for excellence and consistently strong performance. Knowledge of Microsoft Office, Outlook, and Excel required. Previous knowledge of Springer Miller Systems (SMS HOST) and UKG is helpful. Successful candidates will meet all these requirements.

Responsibilities

• Determine daily work assignments for housekeepers and support personnel according to occupancy.
• Responsible for remaining onsite until all guest arrival rooms are cleaned, entered into SMS, all housekeepers are finished with their daily assignments. Delegating these responsibilities to properly trained personnel is acceptable.
• Responsible for ensuring that the housekeeping department is functioning throughout the day and into the evening. Evening responsibilities could include working later shifts to ensure that evening shift personnel are properly trained and being held responsible for their tasks.
• Responsible for coordinating inspections of rooms and condos and reporting any issues.
• Responsible for monitoring housekeepers and supporting personnel performance, progress, and quality of daily assignments.
• Responsible for tracking housekeeper piecework and entering values into UKG and SMS daily by 1p to ensure timely payroll processing.
• Responsible for the knowledge and skills to assist in cleaning when the need arises.
• Responsible to shift standard days-off schedule from time to time to support team on large workload days. Typically about 1-2x per month when hotels are open.
• Monitors the personal appearance of staff members and enforces the Big Sky Employee Handbook polices and guidelines.
• Learn BSA (Internal Brand Standards Audit) guidelines and coach, train, inspect these standards daily.
• Responsible for bringing unresolved employee or guest/owner issues to the General Manager’s attention.
• Ensures that the work environment is safe for employees.
• Coordinates with the General Manager and participates in special projects such as, but not limited to, deep cleans, inventories, supplies ordering, and documenting accomplishment within the specified timeframe.
• Recruiting, hiring, and training of the housekeepers and support personnel.
• Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.
• Responsible for miscellaneous duties and ad-hoc projects as assigned, documenting the progress of those duties.
• Seasonal interviewing, hiring, training, and processing separations required in a seasonal resort environment.
• Responsible for ensuring the cleanliness and overall upkeep of all hotel wing public spaces and back-of-house employee areas.

Qualifications

• Candidate must acknowledge that Big Sky is a seasonal resort, and Manager is expected to schedule most if not all elective vacation time during the hotel closure periods of May and October.
• Relevant degree and/or experience required.
• Previous leadership role/management and hospitality experience preferred.
• Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems, UKG is helpful.
• Ability to learn various systems and programs including Springer Miller Systems, UKG and Alice.
• Excellent leadership, interpersonal skills, and math skills are required.
• Possess strong written and verbal communication skills, sense of urgency, critical thinking, and problem-solving skills.
• Must be detail oriented, professional, well organized and able to delegate to a team of up to 40.
• Candidate must maintain a drive for excellence and consistent strong performance.
• Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.
• Must be physically fit and able to stand/walk/bend for a full shift. Able to lift 30-40 lbs, additional lifting with assistance, push/pull up to 100lbs unassisted.

Be a part of ourfull-timeyear roundteam and enjoy these great benefits!

• Full Health Plan with Company HSA Match
• 401(k) eligable
• Flexible Paid Time Off
• Free Ski Pass for you, your spouse and dependents
• FREE Golf Passfor you, your spouse and dependents
• Free Bike Haul/Scenic Lift Pass for you, your spouse and dependents
• FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
• Steep Lodging discountsfor accommodation for friends and family (blackout dates apply)
• 25% off Food discount at all outletswith charging privileges
• 20%-30% off Retail discount at all outletswith charging privileges, gear and sponsor discounts
• Eligibility for affordable employee housing,a short walk or free bus ride away from work