Housekeeping Manager - Huntley Lodge & Shoshone Condominium

Sugarloaf Mountain Corporation

Big Sky (MT)

On-site

USD 60,000 - 76,000

Full time

9 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Full Health Plan with Company HSA

401(k) eligable

Flexible Paid Time Off

Free Ski Pass for you, your spouse and

Free Golf Pass for you, your spouse

Free Bike Haul/Scenic Lift Pass foryou

FREE Basecamp activities including zip

Steep Lodging discounts for friends

25% off Food discount at all outlets

20%-30% off Retail discount

Eligibility for affordable employee住房

Job summary

Sugarloaf Mountain Corporation's Huntley Lodge and Shoshone Condominium Hotel are seeking a Housekeeping Manager to oversee daily operations, assign housekeeping tasks, inspect rooms, and manage labor hours.

The ideal candidate has supervisory experience in housekeeping, is detail-oriented, proficient in Microsoft Office (Outlook, Excel), and familiar with SMS HOST and UKG; training staff and ensuring safety are key duties.

Qualifications

Must be able to lift 30-40 lbs and stand for a full shift.

Responsibilities

Determine daily work assignments for housekeepers and support personnel according to occupancy.
Coordinate inspections of rooms and condos and report issues.
Monitor housekeeper performance, progress, and quality of daily assignments.
Enter piecework and payroll data into UKG and SMS daily by 1p.
Schedule shifts and vacations, ensuring adequate coverage during peak periods.
Lead recruiting, hiring, and training of housekeepers and support staff.
Know fire safety and evacuation procedures and train staff.
Assist in deep cleans, inventories, and supplies ordering as needed.

Skills

Leadership

Interpersonal skills

Math skills

Communication skills

Detail oriented

Education

Relevant degree

Tools

SMS HOST

UKG

Alice

Microsoft Office

Outlook

Excel

Job description

Overview

Housekeeping Manager for Huntley Lodge and Shoshone Condominium Hotel is responsible for managing daily operations, creating housekeepers' daily lists, inspecting rooms, and managing the housekeeping workflow. In addition, this Manager will create maintain employee schedules and manage labor hours and piecework.

The Housekeeping Manager must be able to perform all duties expected of the housekeeping department including heavy lifting, performing housekeeper and runner duties, deep cleaning and delivery/ordering of supplies. Management and/or supervisory experience in a housekeeping department preferred. Must be able to coach, counsel, and direct the housekeeping staff.

Candidate must be detail oriented, professional, and maintain a drive for excellence and consistently strong performance. Knowledge of Microsoft Office, Outlook, and Excel required. Previous knowledge of Springer Miller Systems (SMS HOST) and UKG is helpful. Successful candidates will meet all these requirements.

Responsibilities

Determine daily work assignments for housekeepers and support personnel according to occupancy.

Responsible for remaining onsite until all guest arrival rooms are cleaned, entered into SMS, all housekeepers are finished with their daily assignments. Delegating these responsibilities to properly trained personnel is acceptable.

Responsible for ensuring that the housekeeping department is functioning throughout the day and into the evening. Evening responsibilities could include working later shifts to ensure that evening shift personnel are properly trained and being held responsible for their tasks.

Responsible for coordinating inspections of rooms and condos and reporting any issues.

Responsible for monitoring housekeepers and supporting personnel performance, progress, and quality of daily assignments.

Responsible for tracking housekeeper piecework and entering values into UKG and SMS daily by 1p to ensure timely payroll processing.

Responsible for the knowledge and skills to assist in cleaning when the need arises.

Responsible to shift standard days-off schedule from time to time to support team on large workload days. Typically about 1-2x per month when hotels are open.

Monitors the personal appearance of staff members and enforces the Big Sky Employee Handbook polices and guidelines.

Learn BSA (Internal Brand Standards Audit) guidelines and coach, train, inspect these standards daily.

Responsible for bringing unresolved employee or guest/owner issues to the General Manager’s attention.

Ensures that the work environment is safe for employees.

Coordinates with the General Manager and participates in special projects such as, but not limited to, deep cleans, inventories, supplies ordering, and documenting accomplishment within the specified timeframe.

Recruiting, hiring, and training of the housekeepers and support personnel.

Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.

Responsible for miscellaneous duties and ad-hoc projects as assigned, documenting the progress of those duties.

Seasonal interviewing, hiring, training, and processing separations required in a seasonal resort environment.

Responsible for ensuring the cleanliness and overall upkeep of all hotel wing public spaces and back-of-house employee areas.

Qualifications

Candidate must acknowledge that Big Sky is a seasonal resort, and Manager is expected to schedule most if not all elective vacation time during the hotel closure periods of May and October.

Relevant degree and/or experience required.

Previous leadership role/management and hospitality experience preferred.

Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) and UKG is helpful.

Ability to learn various systems and programs including Springer Miller Systems, UKG and Alice.

Excellent leadership, interpersonal skills, and math skills are required.

Possess strong written and verbal communication skills, sense of urgency, critical thinking, and problem-solving skills.

Must be detail oriented, professional, well organized and able to delegate to a team of up to 40.

Candidate must maintain a drive for excellence and consistent strong performance.

Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.

Must be physically fit and able to stand/walk/bend for a full shift. Able to lift 30-40 lbs, additional lifting with assistance, push/pull up to 100lbs unassisted.