Housekeeping Manager

Snowshoe Mountain; Snowshoe (WV); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Affordable on-mountain housing

Free skiing and discounts on Ikon Pass

401k plan available to employees

Discounted lift tickets for friends &

Restaurant discounts

Pro deals from top brands

Job summary

Snowshoe Mountain invites a seasoned housekeeping leader to oversee on-mountain operations year-round. You will manage staffing forecasts, budgets, training, and standards to deliver exceptional guest experiences.

You will lead cross-functional collaboration with Front Desk and Maintenance, ensure safety and quality, and drive continuous improvement through KPI analysis and team development.

Qualifications

• 3-5 years of progressive housekeeping experience in a hotel, resort or hospitality environment.
• 3+ years of management experience.
• Knowledge of housekeeping operations, budgeting, cost management, quality assurance, and guest experience.
• Experience recruiting, training, coaching and evaluating employees.
• Leadership, workforce planning, scheduling, communication, problem solving, conflict resolution and time-management.

Responsibilities

• Prepare and manage monthly, weekly, and daily housekeeping forecasts to ensure proper staffing levels and operational efficiency.
• Develop, manage, and maintain annual housekeeping budgets while ensuring cost-effective operations and expense control.
• Plan, implement, and continuously improve housekeeping strategies, standards, and operational procedures.
• Conduct routine quality control inspections of guest rooms, public areas, corridors, linen closets, common washrooms, and service areas to ensure cleanliness, functionality, presentation, and compliance with resort standards.
• Identify, document, and report property damage, maintenance deficiencies, safety concerns, and housekeeping-related issues; ensure timely follow-up with Maintenance and other departments.
• Ensure all maintenance requests, work orders, and damage reports are recorded, tracked, and completed.
• Monitor inventory levels and oversee purchasing of housekeeping supplies, linens, amenities, equipment, and chemicals.
• Perform monthly reviews of purchasing activity and departmental consumption to ensure budget compliance and operational effectiveness.
• Recruit, interview, hire, onboard, and train housekeeping team members.
• Develop, implement, and oversee departmental training programs, quality standards, company policies, and operational procedures.
• Provide ongoing coaching, performance management, and formal performance evaluations to ensure employee growth and accountability.
• Foster employee engagement through recognition programs and team development initiatives.
• Respond promptly and professionally to guest and owner concerns, ensuring effective resolution and a positive guest experience.
• Promote and maintain a guest/owner-focused culture that delivers exceptional service and exceeds guest expectations.
• Ensure housekeeping operations support the resort's quality, cleanliness, safety, and service standards at all times.
• Collaborate with Front Desk, Maintenance, and Homeowner Services teams to deliver seamless service and operational excellence.
• Analyze departmental performance KPIs and implement corrective action plans to drive continuous improvement.

Skills

Leadership

Workforce planning

Scheduling

Communication

Problem solving

Conflict resolution

Time-management

Education

High School Diploma or GED

Job description

Year Round

Work, Play, Get Paid, and Enjoy the Perks!

• Housing: Affordable on-mountain employee housing available for rent.
• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Pay: $55,000 - 60,000
• This is a Full time, Year round position
• Benefit Eligible after 30 days
• Schedule: May require working early mornings, evenings, weekends, and holidays
• If you're seeing this job, we're still hiring and accepting applications

Employee Perks

• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!

Job Responsibilities

• Prepare and manage monthly, weekly, and daily housekeeping forecasts to ensure proper staffing levels and operational efficiency.
• Administer and enforce Lost & Found procedures, ensuring all items are documented, secured, and returned in accordance with company policies.
• Develop, manage, and maintain annual housekeeping budgets while ensuring cost-effective operations and expense control.
• Plan, implement, and continuously improve housekeeping strategies, standards, and operational procedures.
• Conduct routine quality control inspections of guest rooms, public areas, corridors, linen closets, common washrooms, and service areas to ensure cleanliness, functionality, presentation, and compliance with resort standards.
• Identify, document, and report property damage, maintenance deficiencies, safety concerns, and housekeeping-related issues. Ensure appropriate follow-up and timely resolution with Maintenance and other departments.
• Ensure all maintenance requests, work orders, and damage reports are accurately recorded, reported, tracked, and completed.
• Monitor inventory levels and oversee the purchasing, usage, and consumption of housekeeping supplies, linens, amenities, equipment, and chemicals.
• Perform monthly reviews of purchasing activity and departmental consumption to ensure budget compliance and operational effectiveness.
• Recruit, interview, hire, onboard, and train housekeeping team members
• Develop, implement, and oversee departmental training programs, quality standards, company policies, and operational procedures.
• Provide ongoing coaching, performance management, and formal performance evaluations to ensure employee growth and accountability.
• Foster employee engagement through recognition programs, incentive tracking, team development, and initiatives that promote morale and retention.
• Respond promptly and professionally to guest and owner concerns, ensuring effective resolution and a positive guest experience.
• Promote and maintain a guest/owner-focused culture that consistently delivers exceptional service and exceeds guest expectations.
• Ensure housekeeping operations support the resort's quality, cleanliness, safety, and service standards at all times.
• Collaborate effectively with Front Desk, Maintenance, and Homeowner Services teams to deliver seamless service and operational excellence.
• Analyze departmental performance metrics (KPIs) and implement corrective action plans to drive continuous improvement in service, quality, and efficiency.
• Serve as a role model for professionalism, accountability, safety, and guest service excellence.
• Demonstrate initiative, sound judgment, strong decision-making abilities, and the capacity to work independently while managing multiple priorities.

Education

• High School Diploma or GED

Preferred Experience

• 3-5 years of progressive housekeeping experience in a hotel, resort or hospitality environment. 3+ years of management experience.
• Knowledge of housekeeping operations, budgeting, cost management, quality assurance, and guest experience.
• Experience recruiting, training, coaching and evaluating employees.
• Skilled at leadership, workforce planning, scheduling, communication, problem solving, conflict resolution and time-management.

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.