Housekeeping Manager - Guest Experience Champion

Hotel Landy; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Hotel Landy in Orlando, FL is seeking a Housekeeping Manager to lead and develop the housekeeping team, ensuring cleanliness, safety and guest satisfaction in line with brand standards.

The role emphasizes interviewing and training staff, scheduling, inventory control, budgeting, guest service scores, and implementing EarthView sustainability practices, with a growth path toward executive roles.

Qualifications

• High School diploma or equivalent (preferred).
• At least 1 year of housekeeping supervisor experience required.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Maintain compliance with key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Education

High School diploma or equivalent

Job description

Hotel Landy in Orlando, FL is seeking a Housekeeping Manager to lead and develop the housekeeping team, ensuring cleanliness, safety and guest satisfaction in line with brand standards.

The role emphasizes interviewing and training staff, scheduling, inventory control, budgeting, guest service scores, and implementing EarthView sustainability practices, with a growth path toward executive roles.