Housekeeping Supervisor - Guestroom Quality and Safety

Performance Hospitality; Orlando (FL); Vor Ort; USD 25.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Performance Bonuses

Health Benefits

401(k) with company match

Paid Time Off

Professional Development

Employee Discounts

Wellness Programs

Flexible scheduling

Zusammenfassung

Performance Hospitality is seeking a hands-on Housekeeping Supervisor in Orlando to lead shift operations, inspect rooms and public areas to brand standards, and coach attendants. You will manage staffing, inventory, safety, and quality control while coordinating with Front Office for room status.

The role requires 1-3+ years in housekeeping with lead experience, strong attention to detail, and knowledge of PMS/CMMS tools like Opera, Cloud PMS, HotSOS, and Quore. A flexible schedule is needed.

Qualifikationen

• 1-3+ years housekeeping experience; prior lead/supervisor experience preferred.
• Strong eye for detail with consistent inspection standards; effective coach and communicator (bilingual a plus).
• Working knowledge of PMS and CMMS/inspection tools (Opera/Cloud PMS, HotSOS/Quore) and Microsoft 365/Google Workspace.
• Organized, dependable, and calm under pressure; able to prioritize and meet deadlines.
• Flexible availability (weekends/holidays as needed); reliable attendance.

Aufgaben

• Shift Leadership: Open/close department; assign room boards/areas; adjust staffing to occupancy and priorities (VIPs, early arrivals, stays/turns).
• Inspections & Quality: Inspect rooms and public areas to SOP/brand standards; document deficiencies; coach for corrections and prevent repeat issues.
• Training & Coaching: Onboard new associates; conduct huddles and skill refreshers (bathroom detail, bed standards, time management, chemical safety).
• Productivity & Labor: Track daily credits and re-clean rates; manage breaks and redeploy staff to meet turn times and reduce OOO/OOI rooms.
• Guest Service & Recovery: Respond to guest requests and service recovery with urgency and professionalism; coordinate with Front Office on room status.
• Maintenance Coordination: Create/follow up on work orders in CMMS (e.g., HotSOS/Quore); verify repairs and return rooms to service quickly.
• Inventory & Linen Control: Maintain pars of linens, amenities, and chemicals; organize closets and carts; support monthly counts and rag-out procedures.
• Safety & Compliance: Enforce OSHA, PPE, and SDS/chemical handling; uphold key control, privacy/DND, and Lost & Found policies; keep logs current.
• Public Areas/Laundry Support: Assist with lobby/restroom checks and laundry staging as needed; support deep cleans and quarterly projects.
• Reporting: Complete inspection forms, productivity logs, incident reports, and shift handoffs accurately and on time.

Kenntnisse

Attention to detail

Coaching

Bilingual (plus)

Communication

PMS/CMMS knowledge

Ausbildung

High School diploma

Tools

Opera/Cloud PMS

HotSOS/Quore

Microsoft 365/Google Workspace

Jobbeschreibung

Performance Hospitality is seeking a hands-on Housekeeping Supervisor in Orlando to lead shift operations, inspect rooms and public areas to brand standards, and coach attendants. You will manage staffing, inventory, safety, and quality control while coordinating with Front Office for room status.

The role requires 1-3+ years in housekeeping with lead experience, strong attention to detail, and knowledge of PMS/CMMS tools like Opera, Cloud PMS, HotSOS, and Quore. A flexible schedule is needed.