Housekeeping Manager - Lead Team to Top-Tier Cleanliness

Loews Hotels & Co; Orlando (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Health & wellness benefits

401(k) & company match

Paid sick days, vacation, holidays

Tuition reimbursement

Team member hotel rates

Job summary

Loews Hotels & Co at Universal Orlando invites an experienced, detail-oriented Housekeeping Manager to lead our team in maintaining top-tier cleanliness and guest satisfaction. A strong hospitality mindset, leadership skills, and proactive problem solving are essential for success.

The role focuses on staffing, standards, collaboration with other departments, and overseeing vendor services to ensure efficient operations and guest delight.

Qualifications

• Minimum two years of housekeeping or guest services experience.
• At least one year of supervisory hospitality experience or a Leadership Development program.
• Proficiency in Microsoft Office, computer and smartphone programs, and Property Management Systems.
• Familiarity with Opera and HOTSOS is preferred.

Responsibilities

• Oversees daily assignments of Housekeeping staff and adjusts staffing as needed.
• Develop, implement, and maintain housekeeping standards and procedures.
• Interview and select all departmental line level colleagues.
• Maintain optimal housekeeping staffing levels for peak performance and supervision.
• Ensure smooth, cost-effective operations including labor management and inventory control.
• Coordinate departmental activities with other hotel departments.
• Coordinate special housekeeping projects as directed by the Director, Housekeeping.
• Keep leadership informed of significant departmental updates and activities.
• Oversee third-party uniform and laundry services.
• Hold regular team meetings to share operational information and address guest concerns.
• Evaluate team member performance and mentor for advancement.
• Perform other duties as assigned.

Skills

Leadership

Detail-oriented

Communication

Hospitality

Guest services

Education

B.S. in Hospitality

Tools

Microsoft Office

Property Management Systems

Opera

HOTSOS

Job description

Loews Hotels & Co at Universal Orlando invites an experienced, detail-oriented Housekeeping Manager to lead our team in maintaining top-tier cleanliness and guest satisfaction. A strong hospitality mindset, leadership skills, and proactive problem solving are essential for success.

The role focuses on staffing, standards, collaboration with other departments, and overseeing vendor services to ensure efficient operations and guest delight.