Housekeeping Manager

Spire Hospitality; Winter Garden (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Manager to lead a dynamic team. This role focuses on maintaining high standards of cleanliness and guest satisfaction, ensuring every detail enhances the guest experience. You will oversee staff training, manage schedules, and maintain inventories, all while creating a welcoming environment. With a commitment to excellence, this position offers an opportunity to grow within a supportive organization that values its employees. Join a team where your leadership will make a significant impact on guest experiences and team success.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Time Off

Wellness Programs

Hotel Discounts

Flexible Spending Accounts

Qualifications

• 1-3 years of management experience in housekeeping preferred.
• Proficiency in MS Suite and hotel PMS systems is a plus.

Responsibilities

• Lead and inspire housekeeping team to ensure exceptional cleanliness.
• Conduct training and maintain inventory of supplies.
• Coordinate staff schedules and manage payroll records.

Skills

Leadership

Team Management

Attention to Detail

Customer Service

Problem Solving

Education

High School Diploma or Equivalent

Tools

MS Suite (Outlook, Word, Excel)

Hotel PMS Systems (e.g., Springer Miller Systems)

Job description

Located just six miles from Walt Disney World Theme Parks, The Grove Resort & Water Park Orlando puts Orlando’s world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you will lead and inspire your housekeeping team to deliver exceptional cleanliness and comfort for our guests. You and your dedicated team are committed to ensuring guest satisfaction by maintaining high standards of cleanliness and service throughout the property. Your leadership will empower staff to create welcoming and pristine environments that enhance the guest experience from the moment they enter their rooms. Your efforts will ensure that every detail is attended to, creating a memorable and enjoyable stay that leaves a lasting impression on all who visit.

Essential Job Functions:

• Oversees staff of Housekeeping Supervisors, House-Persons, and Room Attendants by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
• Interviews, hires and trains room attendants in the procedures and techniques. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering.
• Arranges staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time.
• Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Maintains inventories of amenities, chemicals and other supplies to ensure items are in stock and reorders in timely manner.
• Coaches, counsels and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
• Reviews current standards and introduces hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance.
• Coordinates with laundry to ensure room linen is picked up and delivered to meet guest room needs.
• Consults with outside contractors regarding rehabbing or general maintenance of public and guest room areas.
• Performs other related duties as assigned.

Hotel Specific:

• Working both indoors and outdoors. Outside in all weather conditions, including inclement weather.
• Work in multiple outlets across the property.

Physical Demands:

• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100lbs
• Ability to work much of the shift standing/moving throughout the building, bending, stooping, and reaching

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• 1-3 years of experience as a manager or assistant manager in a housekeeping setting preferred.
• Proficiency in MS Suite (Outlook, Word, Excel) and experience with hotel PMS systems, such as Springer Miller Systems (SMS), Hotsos, or Revinate, is a plus.
• Previous hotel experience in rooms division preferably in hotels.

Preferred:

• Two years of experience in a supervisory or managerial role, with experience in the hospitality industry or a related field.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.