Housekeeping Manager

The Firebrand Hotel; Whitefish (MT); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

$50 rooms at any of our properties

Discount rates at our spa, restaurant,

retail discounts

Job summary

The Firebrand Hotel in Whitefish, MT is seeking a Housekeeping Manager to lead and train the housekeeping team, ensuring all rooms and public areas meet Averill Hospitality standards.

This supervisory role oversees daily tasks, payroll, inventory, and SOP creation, while coordinating with other departments to deliver exceptional guest experiences. The position emphasizes reliability, leadership, and strong communication in a busy hotel environment.

Qualifications

• High School diploma or equivalent preferred.
• Prior housekeeping supervisory experience is an asset.
• Strong communication and leadership skills.

Responsibilities

• Train and supervise housekeeping staff.
• Assign daily tasks and schedules.
• Inspect rooms for cleanliness and readiness.
• Create SOPs and ensure safety policies.
• Coordinate with Front Office for maintenance issues.
• Manage payroll and inventories.
• Maintain guest service excellence.

Skills

Team leadership

Staff training

Communication

Guest service

Professionalism

Education

High School diploma or equivalent

Tools

Housekeeping equipment operation

Job description

The Firebrand is seeking a Housekeeping Manager to work with our Housekeeping Team at $30 hourly. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

Our Company

Firebrand, an Averill Hospitality Hotel, is Downtown Whitefish, leisure and business destination. The Hotel is located at a main intersection in downtown Whitefish and 15 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE

A Housekeeping Manager is responsible for the training and supervision of the housekeeping team’s daily tasks including, but not limited to, assigning housekeeping boards for team members at the start of each shift, conducting stand up meetings for optimal communication among the team, and ensuring all areas of the hotel are cleaned and maintained according to Averill Hospitality Standards (including front of house and back of house).

MAIN DUTIES AND RESPONSIBILITIES

• Conduct regular department meetings to ensure strong communication among staff.
• Assign “boards” to housekeeping team at the beginning of each day.
• Oversee daily tasks of Housekeepers, Housemen, Laundry Attendant and Breakfast Attendant.
• Assisting housekeeping in clean rooms.
• Creates and implements SOPs for quality insurance for the Housekeeping Department.
• Inspect rooms after cleaning to ensure they are ready for check-in.
• Create employee schedules and handles payroll for the housekeeping department.
• Order supplies and keep track of inventory for the Housekeeping Department.
• Reports necessary maintenance issues to Front Office so a work order is made.
• Follows departmental policies and procedures.
• Follows all safety and sanitation policies.
• Assist other departments when needed to ensure optimum service to guests.
• Operating Housekeeping equipment such as vacuums, mops, maid cart, etc.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Teamwork- Balances team and individual responsibilities, exhibits objectivity and openness to other views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.
• Quality- Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service-Responds promptly to guests' needs and takes ownership of the overall guest experience
• Professionalism-Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

EDUCATION

High School or High School equivalent is an asset

Experience/ Licenses Or Certificates

Prior experience in related fields is an asset.

NOTICE

Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

The Housekeeping Attendant position is expected to normally keep a 5 day a week schedule, 40 hours per week can be expected, however it can depend on the business needs of the hotel.

The Firebrand is part of Averill Hospitality which offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.