Housekeeping Manager

Bay Clubs Company, LLC; Walnut Creek (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Housekeeping Manager, where you'll lead a dedicated team to ensure the highest standards of cleanliness and guest satisfaction. In this role, you will be responsible for managing operations, training staff, and maintaining a safe and organized environment. This position offers the chance to make a significant impact on guest experiences while promoting a culture of teamwork and excellence. If you're passionate about hospitality and ready to take your career to the next level, this opportunity is perfect for you.

Qualifications

• Experience in hotel management and housekeeping operations.
• Strong ability to lead and train a team effectively.

Responsibilities

• Manage housekeeping operations and staff performance.
• Ensure compliance with cleanliness and safety standards.
• Address guest inquiries and resolve complaints.

Skills

Leadership

Customer Service

Problem Solving

Bilingual (Spanish preferred)

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Join to apply for the Housekeeping Manager role at The Bay Club Company

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Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. We call them the “Actions We Live By.”

Our Core Values

Actions We Live By. It’s who we are when we step into our full power.

• Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. We navigate tough conversations with empathy and grace.
• Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
• Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
• One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
• Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

General Summary

The Hotel Housekeeping Manager is responsible for maintaining the cleanliness and presentation of the hotel and club property. The Housekeeping Manager provides leadership to the housekeeping team and ensures that member and guest needs are met, delivering an experience that surpasses expectations.

Note: This job description does not restrict management’s right to assign or reassign duties and responsibilities at any time.

Primary Job Functions

Employee Management and Operations Standards

• Interview, select, train, schedule, coach, and support associates, ensuring they perform according to brand or hotel standards and Bay Club’s core values.
• Monitor staff performance for efficiency and adherence to policies.
• Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
• Address guest inquiries and resolve complaints.
• Prepare work schedules based on occupancy and assign duties.
• Complete daily productivity reports.
• Manage inventory and submit orders to ensure supplies are stocked.
• Prepare departmental paperwork.
• Track and communicate guest service scores to improve satisfaction.
• Ensure compliance with internal audit standards and safety regulations.
• Maintain departmental expenses within budget.
• Adhere to brand standards and safety practices.
• Perform other duties as assigned.

Club Management

• Conduct daily walk-throughs to ensure a clean, organized, and safe environment.
• Manage housekeeping operations for efficiency and service quality.
• Oversee supply inventory and loss control.
• Develop and implement operational standards focused on members.
• Act as Club and/or Manager on Duty as needed.
• Lead department meetings and participate in management meetings.

Financial Accountability

• Manage financial performance, including expenses, planning, forecasting, and retention.
• Create and execute plans to meet financial goals.
• Align departmental financial goals with the overall business objectives.

Communication & Relationships

• Communicate professionally with management, staff, vendors, members, and guests.
• Promote positive relations within the community.
• Follow up on communications and participate in required events and training.
• Uphold the club’s mission and brand image.
• Represent the club professionally in appearance and communication.
• Bi-lingual in Spanish is preferred.

Corporate Goals & Objectives

• Promote safety and ensure a safe working environment.
• Ensure compliance with policies and procedures.
• Support continuous improvement and participate in corporate committees.
• Prioritize professional development.

Other Job Functions

• Flexibility to work day, evening, weekends, and holidays.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industry: Hospitality