Housekeeping Manager

Hyatt Place; Park City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a forward-thinking company where you will lead the Housekeeping Department to ensure the highest standards of cleanliness and guest satisfaction. As a Housekeeping Manager, you will oversee a dedicated team, manage operations, and ensure compliance with safety regulations. This role offers a supportive environment that values growth and success, providing you with opportunities to advance your career in the hospitality industry. If you thrive in a dynamic setting and are passionate about delivering exceptional service, this is the perfect opportunity for you.

Benefits

Team-Building Activities

Career Advancement Opportunities

Supportive Work Environment

Qualifications

• 5+ years of experience in hotel or related field.
• Supervisory experience required with strong problem-solving skills.

Responsibilities

• Supervise all Housekeeping and Laundry staff to ensure standards.
• Handle guest requests and maintain cleanliness of public areas.

Skills

Supervisory Experience

Communication Skills

Problem-Solving Skills

Financial Literacy

Windows OS Proficiency

Ability to Work Under Stress

Education

2-Year College Degree

4-Year College Degree

Tools

Spreadsheets

Word Processing Software

Job description

The Housekeeping Manager is responsible for ensuring the efficient operation of the Housekeeping Department in accordance with Aimbridge Hospitality standards. This includes supervising all aspects of housecleaning, public areas, laundry, and front/back of house operations. Management-level associates are expected to work as much of each workday as necessary to fulfill their responsibilities; for OEM associates, overtime applies and is calculated accordingly.

Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree with 3+ years of related experience; or a 4-year college degree with at least 1 year of related experience.
• Supervisory experience required.
• Proficiency in Windows OS, approved spreadsheets, and word processing.
• Valid driver’s license for the applicable state.
• Excellent communication skills.
• Ability to evaluate options quickly and accurately.
• Ability to work effectively under stress and maintain composure.
• Strong problem-solving skills, including anticipating, preventing, and resolving issues.
• Ability to analyze complex information from various sources and adapt as needed.
• Effective listening and understanding skills to address concerns of coworkers and guests.
• Basic financial literacy and arithmetic skills.

Responsibilities

• Provide attentive, friendly, and courteous service to guests and employees.
• Maintain regular attendance per Aimbridge Hospitality standards.
• Ensure proper personal appearance and grooming, including uniform and name tag.
• Comply with all Aimbridge Hospitality standards and safety regulations.
• Complete required certifications (Food Handlers, Alcohol Awareness, CPR, First Aid).
• Establish and maintain a key control system.
• Operate radios professionally and ensure proper radio etiquette.
• Supervise all Housekeeping and Laundry staff.
• Inspect rooms daily, scheduling additional supervision based on occupancy and approval.
• Ensure staff training aligns with Aimbridge Hospitality standards.
• Conduct performance appraisals and manage staff schedules and payroll.
• Develop managerial staff as assigned.
• Hold monthly department meetings.
• Oversee guest room and public area cleanliness to Aimbridge standards.
• Manage supplies, inventory, and procurement processes.
• Handle guest requests, complaints, and emergencies courteously and efficiently.
• Maintain professional relationships across departments.
• Ensure compliance with all policies, procedures, and safety protocols.
• Participate in scheduled management coverage and team meetings.
• Monitor and resolve room status discrepancies nightly.
• Manage Lost and Found procedures.
• Train staff on safety and operational procedures.
• Perform other duties as assigned by the General Manager.

Join our team at Hyatt Place Park City, where we value growth, success, and a sense of belonging. We offer a supportive environment with team-building activities and opportunities to advance your career in the hospitality industry.