Housekeeping Manager

JdV by Hyatt; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Hyatt is seeking a Housekeeping Manager to oversee the housekeeping area, including public spaces and night cleaning, with a strong focus on guest satisfaction and safety compliance. The role reports to the Director of Housekeeping and requires attention to detail and teamwork across departments.

The ideal candidate has 2-3 years of progressive hotel rooms management experience, excellent communication, and proficiency in Microsoft Word and Excel. VIP guest service experience is a plus.

Qualifications

• A true desire to satisfy the needs of guests in a fast-paced hotel setting.
• Refined verbal and written communication skills.
• Demonstrated ability to interact with diverse guests and colleagues.

Responsibilities

• Oversee the housekeeping area, including public spaces and night cleaning.
• Ensure safety and security policies are followed with attention to detail.
• Train, develop and schedule staff while maintaining guest satisfaction.

Skills

Customer service

Verbal & written communication

Interpersonal skills

Leadership

Microsoft Word

Excel

Staff training

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization- The Time New York

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Director of Housekeeping and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Ability to stand and walk for long periods of time.
• Expectation and willingness to inspect high volume of guest rooms on a daily basis.