Housekeeping Manager

Hyatt 5th Ave; New York (NY); On-site; USD 85,000 - 91,000; Full time

Job summary

Hyatt 5th Ave in New York is seeking a Housekeeping Manager to oversee daily operations of the housekeeping department, ensuring a clean, safe, and welcoming environment for guests and staff.

You will lead a diverse team, manage schedules, implement cleaning procedures, monitor inventory, and collaborate with other departments to enhance guest satisfaction and operational efficiency at a premier hotel in Manhattan.

Qualifications

• High school diploma or equivalent required.
• 3+ years in housekeeping or hospitality management with at least 1 year in supervision.
• Strong knowledge of cleaning techniques, chemicals, and equipment.
• Ability to lead and motivate a diverse team.
• Excellent organizational and communication skills.

Responsibilities

• Supervise and coordinate daily housekeeping activities to maintain cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces.
• Recruit, train, and evaluate housekeeping staff to ensure high performance and policy compliance.
• Develop and implement cleaning schedules, procedures, and quality control measures to optimize efficiency.
• Manage inventory of cleaning supplies and equipment, ensuring timely procurement and proper usage to control costs.
• Collaborate with maintenance and front office teams to address guest requests and enhance satisfaction.
• Ensure compliance with health, safety, and sanitation regulations, executing regular inspections.
• Prepare reports on housekeeping operations, staffing, and budget management for senior leadership.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Cleaning techniques

OSHA knowledge

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Hospitality Management

Certification in housekeeping management or related training

Tools

Housekeeping management software

Inventory control systems

Job description

Salary Range: $85,000.00 To $91,000.00 Annually

About the Role:

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, safe, and welcoming environment for guests and staff. This role involves managing a team of housekeeping staff, coordinating schedules, and maintaining high standards of cleanliness and hygiene throughout the facility. The Housekeeping Manager will develop and implement effective cleaning procedures, monitor inventory of cleaning supplies, and ensure compliance with health and safety regulations. Additionally, this position requires collaboration with other departments to support overall guest satisfaction and operational efficiency. Ultimately, the Housekeeping Manager plays a critical role in enhancing the guest experience by maintaining impeccable standards and fostering a motivated, well-trained housekeeping team.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years of experience in housekeeping or hospitality management, with at least 1 year in a supervisory role.
• Strong knowledge of cleaning techniques, chemicals, and equipment.
• Ability to manage and motivate a diverse team effectively.
• Excellent organizational and communication skills.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Hospitality Management or related field.
• Experience working in a hotel, resort, or large hospitality environment.
• Certification in housekeeping management or related professional training.
• Proficiency with housekeeping management software and inventory control systems.
• Knowledge of OSHA and other relevant health and safety regulations.

Responsibilities:

• Supervise and coordinate daily housekeeping activities to maintain cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces.
• Recruit, train, and evaluate housekeeping staff to ensure high performance and adherence to company policies and standards.
• Develop and implement cleaning schedules, procedures, and quality control measures to optimize efficiency and effectiveness.
• Manage inventory of cleaning supplies and equipment, ensuring timely procurement and proper usage to control costs.
• Collaborate with maintenance and front office teams to address guest requests, resolve issues, and enhance overall guest satisfaction.
• Ensure compliance with health, safety, and sanitation regulations, conducting regular inspections and addressing any deficiencies.
• Prepare reports on housekeeping operations, staffing, and budget management for senior management review.

Skills:

The Housekeeping Manager utilizes strong leadership and interpersonal skills daily to guide and motivate the housekeeping team, ensuring tasks are completed efficiently and to high standards. Organizational skills are critical for managing schedules, inventory, and workflow to maintain smooth operations. Communication skills are essential for coordinating with other departments and addressing guest concerns promptly and professionally. Problem-solving abilities help in quickly resolving operational challenges and improving processes. Additionally, knowledge of cleaning techniques and safety regulations ensures compliance and promotes a safe working environment for all staff.