Housekeeping Manager

Hyatt Hotels Corporation; New York (NY); Hybrid; USD 61,000 - 83,000; Full time

Job summary

Hyatt is seeking a Housekeeping Manager to oversee the housekeeping area, including public spaces and night cleaning at Hyatt properties. The role requires strong attention to detail and excellent guest service.

The position reports to the Director of Housekeeping and involves staff training, development and scheduling, with emphasis on safety and security compliance in a fast-paced hotel environment.

Qualifications

• 2-3 years of progressive hotel Rooms Management experience.
• Service oriented style with professional presentations skills
• Must possess strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, improving the bottom line
• Must be proficient in Microsoft Word and Excel
• Refined verbal and written communication skills; ability to interact with people from diverse backgrounds

Responsibilities

• Oversee the housekeeping area, including public areas and night cleaning.
• Ensure all safety and security policies are followed and par levels are maintained.
• Staff training, development and scheduling; effective communication with guests and other departments.

Skills

Customer service focus

Strong communication skills

Team leadership

Attention to detail

Education

Hotel/Hospitality degree an asset

Tools

Microsoft Word

Microsoft Excel

Job description

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

72,000.00 Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Director of Housekeeping and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Ability to stand and walk for long periods of time.
• Expectation and willingness to inspect high volume of guest rooms on a daily basis.
  

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