Housekeeping Manager

Marcus Hotels & Resorts; Minneapolis (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Free meal

Room discounts

Discounts at restaurants

Discounted parking

Theatre coupons

Career growth

Paid time off

Insurance & 401k

Early wage access

Many benefits

Job summary

The Lofton Hotel, Marcus Hotels & Resorts' Tapestry Collection property in Minneapolis, is seeking a Housekeeping Supervisor to lead our top-ranked team. You will ensure cleanliness standards, supervise associates, and help deliver exceptional guest experiences.

You bring a high school diploma, at least two years in housekeeping supervision, strong organization, and clear communication. Bilingual is a plus, and you will work closely with HR on discipline and time-tracking.

Qualifications

• High school diploma or equivalent; college education in related field preferred.
• At least 2 years of housekeeping supervisory experience.
• Ability to prioritize and organize workload to meet deadlines.
• Ability to exercise judgment and supervise others.
• Effective communication with associates; bilingual a plus.
• Understands reports and related correspondence and performs essential job functions.

Responsibilities

• Ensures that all written standards of cleanliness and maintenance are consistently met by inspections and follow-up.
• Assists with the supervision and on-going training of all Housekeeping Associates.
• Ensures that all designated guestrooms receive service.
• Assists with Lost and Found, including packing and mailing of packages.
• Assists with documenting time and attendance for all Housekeeping associates.
• Ensures furniture, facilities, and equipment are maintained and in good repair.
• Promotes excellent guest/employee rapport by reacting promptly, efficiently and courteously to all guest requests.
• Represents the hotel with professionalism and decorum.
• Establish and maintain effective associate relations.
• Ensure discipline is administered timely and fairly with HR involvement.

Skills

Housekeeping supervision

Time management

Leadership

Clear communication

Bi-lingual a plus

Education

High school diploma

Job description

Description Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day!

Description Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day!

What will you be doing?

• Ensures that all written standards of cleanliness and maintenance are consistently met, by inspections and follow-up.
• Assists with the supervision and on-going training of all Housekeeping Associates.
• Ensures that all designated guestrooms receive service.
• Assists with Lost and Found, including packing and mailing of packages.
• Assists with documenting time and attendance for all Housekeeping associates.
• Ensures furniture, facilities, and equipment are maintained and in good repair.
• Promotes excellent guest/employee rapport by reacting promptly, efficiently and courteously to all guest requests.
• Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained.
• Represents the hotel with professionalism and decorum.
• Establish and maintain effective associate relations.
• Ensure discipline is administered timely and fairly with HR involvement.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.

What do you bring to the role?

• High school diploma or equivalent, college education in related field preferred.
• Previous housekeeping supervisory experience for at least 2 years.
• Ability to prioritize and organize workload to ensure deadlines are met
• Ability to exercise judgment and implement control over the performance of others.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to communicate effectively to associates - Bi-Lingual a plus.
• Understands reports and related correspondence and accurately performs all essential job functions.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
• 401k with employer match
• Early wage access
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encapsulating list of responsibilities, duties, and skills.

Salary Range: $55000-$65000

The Lofton Hotel is an equal opportunity employer.