Housekeeping Manager

Marcus; Minneapolis (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Meal per shift

Room discounts at Marcus Hotels &

Discounts at Marcus venues

Discounted parking

Theatre coupons

Career growth and transfers

Paid time off

Medical, dental, vision insurance

401k with employer match

Early wage access

Job summary

The Lofton Hotel, part of Marcus Hotels & Resorts, Minneapolis, seeks a Housekeeping Supervisor to lead daily housekeeping operations and foster exceptional guest experiences.

You will supervise Associates, ensure guest rooms meet standards, document time/attendance, and support leadership in maintaining service quality. Bi-lingual abilities are a plus, and prior supervisory experience is required.

Qualifications

• High school diploma or equivalent, college education in related field preferred.
• Previous housekeeping supervisory experience for at least 2 years.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Ability to exercise judgment and implement control over the performance of others.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to communicate effectively to associates - Bi-Lingual a plus.
• Understands reports and related correspondence and accurately performs all essential job functions.

Responsibilities

• Ensures that all written standards of cleanliness and maintenance are consistently met, by inspections and follow-up.
• Assists with the supervision and on-going training of all Housekeeping Associates.
• Ensures that all designated guestrooms receive service.
• Assists with Lost and Found, including packing and mailing of packages.
• Assists with documenting time and attendance for all Housekeeping associates.
• Ensures furniture, facilities, and equipment are maintained and in good repair.
• Promotes excellent guest/employee rapport by reacting promptly, efficiently and courteously to all guest requests.
• Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained.
• Represents the hotel with professionalism and decorum.
• Establish and maintain effective associate relations.
• Ensure discipline is administered timely and fairly with HR involvement.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.

Skills

Supervisory experience

Prioritize workload

Effective communication

Bi-lingual a plus

Education

High school diploma or equivalent

College education preferred

Job description

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day!

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

What will you be doing?

• Ensures that all written standards of cleanliness and maintenance are consistently met, by inspections and follow-up.
• Assists with the supervision and on-going training of all Housekeeping Associates.
• Ensures that all designated guestrooms receive service.
• Assists with Lost and Found, including packing and mailing of packages.
• Assists with documenting time and attendance for all Housekeeping associates.
• Ensures furniture, facilities, and equipment are maintained and in good repair.
• Promotes excellent guest/employee rapport by reacting promptly, efficiently and courteously to all guest requests.
• Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained.
• Represents the hotel with professionalism and decorum.
• Establish and maintain effective associate relations.
• Ensure discipline is administered timely and fairly with HR involvement.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.

What do you bring to the role?

• High school diploma or equivalent, college education in related field preferred.
• Previous housekeeping supervisory experience for at least 2 years.
• Ability to prioritize and organize workload to ensure deadlines are met
• Ability to exercise judgment and implement control over the performance of others.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to communicate effectively to associates - Bi-Lingual a plus.
• Understands reports and related correspondence and accurately performs all essential job functions.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
• 401k with employer match
• Early wage accessAnd more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Salary Range: $55000-$65000

The Lofton Hotel is an equal opportunity employer.