Host

Marcus Hotels & Resorts; Minneapolis (MN); On-site; USD 21,434 - 30,528; Part time

Benefits offered by this job

Free meals every shift

Room discounts at Marcus Hotels & Resorts

Paid time off

401k with employer match

Job summary

Marcus Hotels & Resorts is seeking a dedicated Guest Service team member at The Lofton Hotel in Minneapolis. In this role, you will greet guests, assist with reservations, and ensure an exceptional dining experience. Flexibility to work weekends is essential. Enjoy benefits including staff meals, hotel discounts, 401k matching, and more. No prior experience required, making this a great opportunity to start your hospitality career in a prestigious environment.

Qualifications

• Ability to work weekends.
• Ability to read, speak, and write in English.
• Ability to handle customer complaints effectively.
• No prior experience required, but prior hospitality experience preferred.

Responsibilities

• Meet and greet guests upon arrival.
• Assist with reservations and special functions in the restaurant.
• Act as a cashier for the Dining Room.
• Maintain cleanliness and sanitation in the restaurant.

Skills

Customer service

Flexibility in schedule

Cash handling

Interpersonal skills

Tools

POS system

Computer reservation system

Job description

Description

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Compensation: $18.86/HR

What will you be doing?

• Meet and greet guests as they arrive, gather information such as name, check guest’s reservations or log them in as set up.
• Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.
• Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
• Act as a cashier for Dining Room.
• Thank all guests graciously and invite them to return.
• Assist with banquet event orders and set up for private functions.
• Maintain all cleanliness and sanitation of restaurant area along with personal hygiene.

What do you bring to the role?

• Must be able to work weekends
• Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to interact with adults and children in a professional manner.
• Maintain a clean environment and ensure area is always organized.
• Ability to work POS system.
• Computerized Reservation System handling.
• Flexible schedule preferred.
• No prior experience required. Prior hospitality experience preferred.
• Cash handling experience preferred.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Two for one movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another
• Paid time off
• 401k with employer match
• Early wage access
• And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.