Housekeeping Manager

Lofton-Minneapolis-By-Hilton; Minneapolis (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Free meal

Room discounts

Restaurant discounts

Parking discount

Theatre coupons

Career growth

Paid time off

Health insurance

Job summary

The Lofton Hotel in Minneapolis, the first Tapestry Collection property in Minnesota, invites a capable housekeeping supervisor to join a premier hospitality team. You will oversee training, standard adherence, and guest service across the housekeeping staff, ensuring timely and courteous responses and professional conduct every day.

Located in downtown Minneapolis, this role offers a path to growth within Marcus Hotels & Resorts, competitive benefits, and opportunities to transfer across

Qualifications

• High school diploma or equivalent, college education in related field preferred.
• Previous housekeeping supervisory experience for at least 2 years.
• Ability to prioritize and organize workload to ensure deadlines are met
• Ability to exercise judgment and implement control over the performance of others.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to communicate effectively to associates - Bi-Lingual a plus.
• Understands reports and related correspondence and accurately performs all essential job functions.

Responsibilities

• Ensures that all written standards of cleanliness and maintenance are consistently met, by inspections and follow-up.
• Assists with the supervision and on-going training of all Housekeeping Associates.
• Ensures that all designated guestrooms receive service.
• Assists with Lost and Found, including packing and mailing of packages.
• Assists with documenting time and attendance for all Housekeeping associates.
• Ensures furniture, facilities, and equipment are maintained and in good repair.
• Promotes excellent guest/employee rapport by reacting promptly, efficiently and courteously to all guest requests.
• Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained.
• Represents the hotel with professionalism and decorum.
• Establish and maintain effective associate relations.
• Ensure discipline is administered timely and fairly with HR involvement.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.

Skills

Housekeeping supervision

Leadership

Time management

Communication

Bi-Lingual

Education

High school diploma

College education in related field preferred

Job description

Description

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day!

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

What will you be doing?

• Ensures that all written standards of cleanliness and maintenance are consistently met, by inspections and follow-up.
• Assists with the supervision and on-going training of all Housekeeping Associates.
• Ensures that all designated guestrooms receive service.
• Assists with Lost and Found, including packing and mailing of packages.
• Assists with documenting time and attendance for all Housekeeping associates.
• Ensures furniture, facilities, and equipment are maintained and in good repair.
• Promotes excellent guest/employee rapport by reacting promptly, efficiently and courteously to all guest requests.
• Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained.
• Represents the hotel with professionalism and decorum.
• Establish and maintain effective associate relations.
• Ensure discipline is administered timely and fairly with HR involvement.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.

What do you bring to the role?

• High school diploma or equivalent, college education in related field preferred.
• Previous housekeeping supervisory experience for at least 2 years.
• Ability to prioritize and organize workload to ensure deadlines are met
• Ability to exercise judgment and implement control over the performance of others.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to communicate effectively to associates - Bi-Lingual a plus.
• Understands reports and related correspondence and accurately performs all essential job functions.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• Two for one movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
• 401k with employer match
• Early wage access
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Salary Range: $55000-$65000

The Lofton Hotel is an equal opportunity employer.