Night Auditor

Lofton-Minneapolis-By-Hilton; Minneapolis (MN); On-site; USD 59,305,680 - 59,443,440; Full time

Benefits offered by this job

Free meal per shift

Employee room discounts

Discounts at Marcus Hotels & Resorts

Theatres/movie coupons

Career growth opportunities

Early wage access

Paid time off

Flexible scheduling

Employee assistance program

Job summary

The Lofton Hotel in Minneapolis, a Hilton Tapestry Collection property, is seeking a customer-focused Front Desk Associate to join our team. You will check guests in and out, handle requests, and communicate effectively to ensure a seamless stay in a vibrant downtown setting.

Responsibilities include using computer systems for reservations and guest information, providing courteous service, and maintaining high standards of cleanliness and safety.

Qualifications

• High school diploma or equivalent required.
• Ability to stand and move throughout the front office and continually perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

Responsibilities

• Check guest in and out of room.
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
• Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive to the hotel.
• Cash handling accuracy including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or equivalent

Job description

Description

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Compensation: $20.67/HR

What will you be doing?

• Check guest in and out of room.
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
• Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive to the hotel.
• Cash handling accuracy including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene.

What do you bring to the role?

• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• High school diploma or equivalent required.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.

#TLHH