Housekeeping Manager

Explorers’ Edge; Huntsville (AL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Housekeeping Manager to lead a dynamic team in maintaining exceptional cleanliness and guest satisfaction. This pivotal role involves overseeing housekeeping operations, managing a large team, and ensuring high standards of service. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to adapt in a fast-paced environment. Join this forward-thinking company to make a significant impact on guest experiences while fostering a collaborative and efficient work environment.

Qualifications

• 2+ years of leadership experience in hotel/resort operations, especially in Housekeeping.
• Experience with budgeting and managing operational budgets.

Responsibilities

• Lead and manage the Housekeeping Team, ensuring high standards of cleanliness.
• Coordinate with other departments to resolve guest concerns efficiently.

Skills

Guest Relations

Leadership

Attention to Detail

Communication Skills

Flexibility

Stress Management

Education

Hospitality Management

Hotel Management

Tools

Opera PMS

Microsoft Office

Job description

Position Summary

The Housekeeping Manager position serves as a Department head role, overseeing guest room cleanliness and public areas both back and front of house. This position reports directly to the Rooms Division Manager and oversees a team of up to 100 hosts. Leading and coaching the performance of housekeeping hosts and the leadership team, this role is essential to the overall guest, host, and owner experience at the resort.

Duties and Responsibilities:

1. Lead and manage the Housekeeping Team, including Assistant Housekeeping Managers, Supervisors, Office Administrators, Room Attendants, Specialists, Public Area Attendants, Delivery Attendants, Laundry Attendants, and Inventory Attendants.
2. Coordinate with Engineering for preventative maintenance, repairs, and painting of rooms using the Opera PMS system and Think Desk maintenance program.
3. Work with the Front Desk Team to handle guest relations and resolve concerns promptly and efficiently.
4. Collaborate with the Homeowner Administration Manager to address homeowner needs professionally and promptly.
5. Support budgeting, forecasting, and cost control activities for the Housekeeping Department.
6. Greet and recognize all guests, hosts, and owners alike.
7. Oversee recruitment, training, and mentoring of Hosts to ensure outstanding service and achievement of departmental goals.
8. Conduct performance reviews, provide feedback, and facilitate ongoing training and development.
9. Coordinate and manage annual deep cleaning projects for rooms.
10. Review departmental schedules, making adjustments to meet operational and financial goals.
11. Ensure the safety and well-being of guests and team members by reporting hazards.
12. Maintain attention to detail and cleanliness throughout the resort.
13. Enforce health and safety policies and assist with modified return-to-work plans.
14. Inspect and audit cleaning standards regularly, providing feedback to staff and leadership.
15. Be hands-on in all areas of Housekeeping Operations.
16. Perform all other duties as assigned.

Skills, Abilities & Attributes

• Respond promptly and effectively to guest inquiries, requests, and concerns.
• Take initiative within guidelines and adapt in a fast-paced environment.
• Maintain high energy, flexibility, and professionalism.
• Pay close attention to detail, order, and cleanliness.
• Work well under stress to meet deadlines.
• Communicate effectively verbally, in writing, and auditorily.
• Ability to lift and move weights ranging from 11 to 75 pounds as required.

Education and Experience

• Hospitality, Hotel Management, or related field preferred.
• Minimum 2 years of leadership experience in hotel/resort operations, particularly in Housekeeping.
• Experience with Opera Cloud PMS and hotel operations preferred.
• Proficiency in Microsoft Office, especially Excel.
• Experience with budgeting and managing operational and capital budgets.
• Passion for efficiency and profitability.
• Excellent communication, organizational, interpersonal, and multitasking skills.
• Experience in interviewing, training, and team retention strategies is an asset.
• Valid G Class Driving License with a clean record.

To view the original posting, click here.

This job description is solely that of the employer. Explorers’ Edge does not guarantee its accuracy, reliability, or currency and is not liable for employer conduct or practices.