Housekeeping Manager

Cangrade; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job description

Hospitality / Hotel/Resort / Rooms - Housekeeping

Summary

Assist in leading the Housekeeping Department to deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Create a welcoming, playful and thoughtful service environment by managing assignments, scheduling, training, coaching, and developing an unparalleled Housekeeping team. Direct all housekeeping hourly employees and supervisors to maintain a high standard of cleanliness.

Duties and Responsibilities

Responsibilities include, but are not limited to:

1. Celebrate our culture of individualism, engagement, having fun, and evolving the Wit experience for every guest every time.
2. Recognize the importance of literature, humor, music, science, theatre, and culinary arts in making the Wit more experience than hotel.
3. Represent the hotel in a positive manner at all times.
4. Understand and maintain Four Diamond Rating and Doubletree brand standards and requirements.
5. Assist the Executive Housekeeper in the control and supervision of the housekeeping department.
6. Schedule employees based on business demands.
7. Support the Wit training programs and encourage ongoing development for employees.
8. Maintain control of linen, cleaning supplies, and uniforms.
9. Inspect guest rooms.
10. Monitor and control lost and found items.
11. Assist in the continual search for better/equal products to carry out the departmental tasks at the lowest possible price.
12. Assist in the completion of employee performance appraisals on time maintaining objectivity and sincerity.
13. Demonstrate financial responsibility by monitoring budgetary guidelines.
14. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
15. Lead the Wit experience as instructed by the hotel leaders.

ADDITIONAL QUALIFICATIONS:

1. Communicate in the primary language of the hotel.
2. Show off the proper uniform/dress at all times and be well groomed.
3. Must be available to work nights, weekends & holidays.
4. Computer skills including Microsoft Word and Excel.
5. Must be able to lift and carry up to fifty pounds.
6. Regular and reliable attendance.

By signing below, I acknowledge that I have reviewed the above information and understand what is required of me. I will speak to my Manager, or Human Resources if I have any questions at all.

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment, and online and in-person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.