Housekeeping Manager

Plazahotelelpaso; Arlington, Northern (VA, KY); On-site; USD 60,000 - 75,000; Full time

Job summary

HHM Hotels is seeking a Housekeeping Manager in the Arlington area to lead housekeeping operations, ensure guest room cleanliness, safety and service quality, and uphold sustainability standards.

You will recruit, train, schedule, and coach associates, monitor performance, and manage inventories and compliance with brand standards. This on-site role may require working holidays and varied shifts.

Join a team committed to guest satisfaction and operational excellence.

Qualifications

• High school diploma or equivalent preferred.
• Minimum one year of housekeeping supervisory experience.
• Strong leadership and guest-service orientation.

Responsibilities

• Interview, hire, train and coach associates to HHM standards.
• Monitor performance and ensure policy compliance.
• Inspect guest rooms and public areas for cleanliness and safety.
• Address guest inquiries and resolve complaints.
• Prepare staff schedules based on occupancy.
• Manage supplies and inventory to avoid shortages.
• Prepare departmental paperwork.
• Track guest service scores and drive improvements.
• Uphold brand standards and safety procedures.
• Perform other duties requested by management.

Skills

Leadership

Staff Training

Scheduling

Coaching

Education

High School diploma or equivalent

Job description

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels