Housekeeping Manager

Plazahotelelpaso; Anaheim (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

HHM Hotels in Anaheim is seeking a Housekeeping Manager to lead daily housekeeping operations, maintaining cleanliness, safety, and guest satisfaction. You will supervise, train, schedule, and coach associates to meet brand standards and service goals.

Proficiency in guest service and operational policy adherence is required, along with the ability to manage inventories, paperwork, and budget alignment while promoting HHM's sustainability practices.

Qualifications

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM values.
• Observe and monitor staff performance to ensure efficient operations and policy adherence.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries about hotel policies and services and resolve guest concerns.
• Prepare schedules based on occupancy and assign duties to associates.
• Maintain inventory and submit orders to ensure timely supplies.
• Complete departmental paperwork as required.
• Communicate guest service scores to drive improvement.
• Ensure compliance with key control and risk management standards.
• Maintain departmental expenses in line with the budget.
• Follow brand standards and sustainability guidelines.
• Practice safe work habits and participate in safety committees.
• Perform other duties as requested by management.

Skills

Staff supervision

Training

Scheduling

Guest service

Policy compliance

Education

High School diploma or equivalent

Job description

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels