Housekeeping Manager

HHM Hotels; San Diego (CA); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

HHM Hotels in San Diego is seeking a Housekeeping Manager to lead daily housekeeping operations and uphold brand standards for guest rooms, public areas, and safety. You will recruit, train and schedule associates while monitoring performance to ensure service excellence.

You will manage inventory, budgets, and reporting, participate in sustainability practices, and ensure compliance with safety and audit standards. Strong leadership and communication are essential.

Formación

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Responsabilidades

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM values.
• Observe and monitor staff performance to ensure efficiency and policy adherence.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries on hotel policies and services and resolve guest complaints.
• Prepare schedules based on occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders for timely supplies.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement.
• Comply with HHM internal audit standards for key control and risk management.
• Maintain departmental expenses in line with the General Manager's budget.
• Ensure compliance with specific brand standards.
• Follow sustainability guidelines related to EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment.
• Perform other duties as requested by management.

Conocimientos

Staff supervision

Coaching

Training

Communication

Educación

High School diploma or equivalent

Descripción del empleo

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels