Housekeeping Manager

HHM Hospitality; San Diego (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

HHM Hotels seeks a Housekeeping Manager to lead and develop teams across guest rooms and public areas, ensuring cleanliness, safety and brand standards.

You will interview, train, schedule, coach and support associates, monitor performance, handle guest inquiries, manage inventories, and uphold sustainability practices under EarthView guidelines. This role requires at least one year of supervisor experience and a high school diploma.

Qualifications

• High School diploma or equivalent preferred.
• One year housekeeping supervisor experience required.
• Ability to lead and train a diverse team.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with brand standards.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.

Skills

Staff supervision

Scheduling

Guest service standards

Education

High School diploma or equivalent

1 year housekeeping supervisor experience

Job description

Overview

Opportunity: Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Executive Housekeeper - Operations Manager - Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with the budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.