Housekeeping Lead

Concord Hospitality Brand; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Brand in Charlotte, NC is seeking a Room Inspector (Senior Housekeeper) to lead daily quality inspections of guest rooms and public areas, ensuring cleanliness, presentation, and brand standards are consistently met.

You will supervise Room Attendants, assign rooms, report maintenance needs, and train staff on safety and cleaning protocols while delivering a guest-focused experience and maintaining a positive, efficient housekeeping operation.

Qualifications

• Experience leading housekeeping teams.
• Ability to supervise and coach room attendants.
• Strong attention to cleanliness and brand standards.

Responsibilities

• Inspect guest rooms and public areas daily to ensure cleanliness and brand standards.
• Supervise Room Attendants and distribute tasks.
• Assign daily room assignments and lead pre-shift meetings.
• Identify and report maintenance concerns; verify completion.

Skills

Leadership

Inspection

Guest service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are hiring a Room Inspector (Senior Housekeeper)!

As a Room Inspector (Senior Housekeeper), you ensure every guest room meets our high standards by leading quality inspections, supporting the team, and delivering a clean, comfortable stay experience.

Responsibilities:

• Inspect guest rooms and public areas daily to ensure cleanliness, presentation, and brand standards are consistently met.

• Supervise and support Room Attendants, ensuring productivity, quality, and adherence to procedures.

• Assign daily room assignments, distribute keys, and lead pre-shift meetings to set expectations.

• Identify and report maintenance concerns; verify completion to ensure rooms are guest-ready.

• Respond promptly to guest requests and resolve concerns to enhance satisfaction.

• Maintain organization and cleanliness of linen rooms, storage areas, and housekeeping carts.

• Train and coach team members on cleaning standards, safety practices, and performance expectations.

• Monitor room status, maintain key control, and ensure accurate reporting of cleaned rooms.

• Assist with cleaning duties as needed to support operations and meet daily goals.

• Promote a positive team environment focused on safety, quality, and guest service.

Qualifications:

• Inspect guest rooms and public areas daily to ensure cleanliness, presentation, and brand standards are consistently met.

• Supervise and support Room Attendants, ensuring productivity, quality, and adherence to procedures.

• Assign daily room assignments, distribute keys, and lead pre-shift meetings to set expectations.

• Identify and report maintenance concerns; verify completion to ensure rooms are guest-ready.

• Respond promptly to guest requests and resolve concerns to enhance satisfaction.

• Maintain organization and cleanliness of linen rooms, storage areas, and housekeeping carts.

• Train and coach team members on cleaning standards, safety practices, and performance expectations.

• Monitor room status, maintain key control, and ensure accurate reporting of cleaned rooms.

• Assist with cleaning duties as needed to support operations and meet daily goals.

• Promote a positive team environment focused on safety, quality, and guest service.

Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages

• Medical/Dental/Vision plans insurance

• Life insurance with Short Term and Long-Term disability options

• 401k with Company Match

• Tuition assistance

• Discounted room rates at Concord managed hotels

• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.