Housekeeping Supervisor

Concord Hospitality Brand; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance with disability

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Competitive wages

Job summary

Concord Hospitality Brand is hiring a Housekeeping Supervisor in Grand Rapids, Michigan. You will guide the housekeeping, laundry, and houseperson teams to maintain high cleanliness standards and guest comfort, while overseeing daily assignments, training, and guest interactions.

The role requires supervising staff, ensuring brand standards, and coordinating with maintenance for timely room readiness. A customer‑focused, organized leader with strong communication is essential.

Job description

We are hiringaHousekeeping Supervisor!

As a Housekeeping Supervisor, you play a key role behind the scenes—guiding your team andmaintainingclean, comfortable spaces that enhance every guest experience.

Responsibilities:

• Supervise housekeeping, laundry, and houseperson teams to ensure quality, productivity, and standards.

• Inspect guest rooms and public areas to confirm cleanliness and brand compliance.

• Train and support team members to drive performance and consistency.

• Lead daily assignments, key control, and team readiness.

• Respond to guest requests and resolve concerns promptly.

• Monitor room status, report maintenance needs, and ensuretimelyroom readiness.

• Maintain organized housekeeping spaces and support operations as needed.

Qualifications:

• Prior housekeeping or supervisory experience preferred.

• Strong attention to detail and leadership skills.

• Ability to train, motivate, and support a team.

• Excellent communication and guest service skills.

• Organized, reliable, and able to manage multiple priorities.

• Physical ability to assist with cleaning tasks and lift up to 40 lbs.

• Must be able toworka flexible schedule, including weekends and holidays.

Benefits (Full TimeAssociates only)

Full-time associates are eligible toparticipatein a comprehensive benefit package, which includes

• Competitive wages

• Medical/Dental/Vision plansinsurance

• Life insurancewithShortTerm andLong-Termdisability options

• 401k with Company Match

• Tuitionassistance

• Discounted room rates at Concord managed hotels

• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to providea great workenvironment for ourassociatesand we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployerM/F/D/V. Wemaintaina drug-free workplace.