Housekeeping Inspector ($17.25/hr)

Friendwell Group; New Jersey; On-site; USD 42,000 - 64,000; Full time

Job summary

Friendwell Group in New Jersey is seeking a Housekeeping Supervisor/Inspector to ensure exceptional cleanliness and presentation across the hotel. You will report to the Housekeeping Manager and lead room attendants, train staff, and oversee carts and closets to maintain stock and readiness.

Ideal candidates have hotel housekeeping experience, strong English communication, and a customer-service mindset. You will coordinate with Front Office, manage daily tasks, and uphold brand standards and

Qualifications

• 3 years of housekeeping room attendant experience in a hotel setting.
• Must be able to communicate in English.
• Strong customer service orientation.

Responsibilities

• Inspect guest rooms to achieve high cleanliness and guest satisfaction.
• Train and supervise room attendants to complete daily tasks on time.
• Inspect housekeeping carts and closets to ensure proper stocking.
• Ensure cleanliness of trash chute rooms by delegating daily work to the houseporter.
• Clean hallways, stairwells and elevators as needed.
• Support room attendants by cleaning rooms when required.
• Communicate with Front Office about delays and adjust room status.
• Fill work orders and ensure rooms are not released until addressed.
• Perform open/close procedures for housekeeping in absence of supervisor.
• Assist Executive Housekeeper with incentives and programs for associates.
• Support guest satisfaction targets to meet/exceed brand standards.
• Train new hires and assist with opening/closing the house.

Skills

Customer service

English proficiency

Team coordination

Self-motivated

Education

High school diploma or equivalent

Job description

As a Housekeeping Supervisor/Inspector, you will be essential in maintaining the cleanlinessandoverall presentation of our establishment, ensuring a welcoming environment for guests.Reportingto the Housekeeping Manager, your core skills in cleaning, floor care, and hospitality willbe vital inoverseeing housekeeping operations. Your experience in hotel settings and janitorialpractices willenhance team performance and guest satisfaction. With a focus on customer service andeffectivecommunication in English, you will lead a team to uphold high standards of cleanliness andserviceexcellence.

Roles and Responsibilities:

This job description is not an exclusive orexhaustive list of all jobfunctions that an employee in this position may be asked to perform from time to time.

• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guestsatisfaction.
• Work with and train room attendants to ensure daily tasks are completed in a timely andaccurate manner.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure the cleanliness of all trash chute rooms by delegating daily assigned work tohouseporter.
• Maintain the cleanliness of hotel hallways, stairwells and elevators (vacuum/carpetexaction).
• Support room attendants by cleaning and stripping guest rooms as needed
• Communicate with the Front Office staff of any housekeeping delays or issues and makenecessary changes to room status.
• Fill out work order tickets as needed and ensure unacceptable rooms are not releasedbackto inventory until items are addressed.
• Perform open and closing procedures for the housekeeping department in the absence ofthe Executive Housekeeper and/or Housekeeping Supervisor.
• Provides support to Executive Housekeeper in the delivery of incentives and programsthatpromote positive associate relations.
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meetor exceed brand benchmarks.
• Performs any other duties as requested by supervisor.
• Training of new hires.
• Assist with opening and closing the house, month end inventories and all other dutieswhenneeded.
• Customer Service experience is a must.

Requirements:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

• 3 years of housekeeping room attendant experience; or equivalent combination ofeducation and experience.
• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Can communicate well with guests

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

NOTICE:

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365days ayear. As a part of the hospitality industry a hospitable service atmosphere must bemaintained at all times. All employees are required to project a friendly, welcoming,andpositive attitude.