Housekeeping Inspector ($17.25/hr)

Friendwell Group; Edison (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Friendwell Group is seeking a Housekeeping Supervisor/Inspector to oversee cleanliness and presentation of the property, lead room attendants, and maintain high hotel standards. You will report to the Housekeeping Manager and collaborate with Front Office to manage room status and guest satisfaction.

Qualifications include 3 years of housekeeping experience, strong English communication, a professional appearance, and the ability to train staff while ensuring service excellence across all areas

Qualifications

• Three years of housekeeping room attendant experience or equivalent.
• English communication skills are required.
• Self-starting personality with an even disposition.
• Ability to meet appearance standards and present yourself professionally.
• Good guest communication and service orientation.

Responsibilities

• Inspect guest rooms to ensure a high level of cleanliness and guest satisfaction.
• Train room attendants to complete daily tasks accurately and on time.
• Inspect housekeeping carts and closets for proper stocking.
• Delegate tasks to houseporter to maintain cleanliness of trash chute rooms.
• Keep hotel hallways, stairwells, and elevators clean (vacuum/carpet extraction).
• Support room attendants by cleaning and resetting guest rooms as needed.
• Communicate with Front Office about delays or issues affecting room status.
• Complete work orders and ensure rooms are not released to inventory until addressed.
• Assist with opening/closing procedures for the housekeeping department.
• Support Executive Housekeeper with incentives and programs to boost morale.
• Help ensure guest satisfaction scores meet or exceed brand benchmarks.
• Perform other duties as requested and participate in new-hire training.

Job description

As a Housekeeping Supervisor/Inspector, you will be essential in maintaining the cleanlinessandoverall presentation of our establishment, ensuring a welcoming environment for guests.Reportingto the Housekeeping Manager, your core skills in cleaning, floor care, and hospitality willbe vital inoverseeing housekeeping operations. Your experience in hotel settings and janitorialpractices willenhance team performance and guest satisfaction. With a focus on customer service andeffectivecommunication in English, you will lead a team to uphold high standards of cleanliness andserviceexcellence.

Roles and Responsibilities:

This job description is not an exclusive orexhaustive list of all jobfunctions that an employee in this position may be asked to perform from time to time.

• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guestsatisfaction.
• Work with and train room attendants to ensure daily tasks are completed in a timely andaccurate manner.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseporter.
• Maintain cleanliness of hotel hallways, stairwells and elevators (vacuum/carpetexaction).
• Support room attendants by cleaning and stripping guest rooms as needed
• Communicate with the Front Office staff of any housekeeping delays or issues and makenecessary changes to room status.
• Fill out work order tickets as needed and ensure unacceptable rooms are not releasedbackto inventory until items are addressed.
• Perform open and closing procedures for the housekeeping department in the absence ofthe Executive Housekeeper and/or Housekeeping Supervisor.
• Provides support to Executive Housekeeper in the delivery of incentives and programsthatpromote positive associate relations.
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meetor exceed brand benchmarks.
• Performs any other duties as requested by supervisor.
• Training of new hires.
• Assist with opening and closing the house, month end inventories and all other dutieswhenneeded.
• Customer Service experience is a must.

Requirements:

Due to the cyclical nature of the hospitality industry,employees may be required towork varying schedules (including Holidays and weekends) to reflect the business needs ofthehotel. In addition, attendance at all scheduled training sessions and meetings is required.

• 3 years of housekeeping room attendant experience; or equivalent combination ofeducation and experience.
• Must be able to communicate in English
• Self-starting personality with an even disposition
• Ability to meet standards of appearance
• Can communicate well with guests

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

NOTICE:

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365days ayear. As a part of the hospitality industry a hospitable service atmosphere must bemaintained at all times. All employees are required to project a friendly, welcoming,andpositive attitude.