HOUSEKEEPING INSPECTOR ($17.25/HR)

Friendwell Group of Companies; Edison (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Friendwell Group of Companies is seeking a Housekeeping Supervisor/Inspector to maintain cleanliness and presentation across the hotel. You will report to the Housekeeping Manager and lead a team, focusing on English communication and guest service excellence.

The role requires prior housekeeping supervisory experience, strong cleanliness standards, and the ability to coordinate with Front Office to manage room status and inventory. A customer-service mindset is essential.

Qualifications

• 3 years housekeeping room attendant experience or equivalent education/experience.
• Must be able to communicate in English.
• Self-starting with an even disposition and professional appearance.

Responsibilities

• Inspect the cleaning of guest rooms to ensure high cleanliness and guest satisfaction.
• Train room attendants to complete daily tasks on time and accurately.
• Inspect housekeeping carts/closets and ensure proper stocking.
• Maintain cleanliness of hallways, stairs, elevators; delegate work as needed.
• Communicate with Front Office about delays or room status changes.
• Open/close housekeeping operations in absence of supervisors; support incentives and programs.
• Assist with opening/closing the house and month-end inventories; provide customer service.

Skills

English communication

Customer service

Job description

As a Housekeeping Supervisor/Inspector, you will be essential in maintaining the cleanliness and overall presentation of our establishment, ensuring a welcoming environment for guests. Reporting to the Housekeeping Manager, your core skills in cleaning, floor care, and hospitality will be vital in overseeing housekeeping operations. Your experience in hotel settings and janitorial practices will enhance team performance and guest satisfaction. With a focus on customer service and effective communication in English, you will lead a team to uphold high standards of cleanliness and service excellence.

Roles and Responsibilities

• Inspect the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
• Work with and train room attendants to ensure daily tasks are completed in a timely and accurate manner.
• Inspect housekeeping carts and closets to ensure that they are properly stocked.
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to house porter.
• Maintain cleanliness of hotel hallways, stairwells and elevators (vacuum/carpet exaction).
• Support room attendants by cleaning and stripping guest rooms as needed
• Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.
• Fill out work order tickets as needed and ensure unacceptable rooms are not released back to inventory until items are addressed.
• Perform open and closing procedures for the housekeeping department in the absence of the Executive Housekeeper and/or Housekeeping Supervisor.
• Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.
• Performs any other duties as requested by supervisor.
• Training of new hires.
• Assist with opening and closing the house, month end inventories and all other duties when needed.
• Customer Service experience is a must.

Requirements

• 3 years of housekeeping room attendant experience; or equivalent combination of education and experience.
• Must be able to communicate in English
• Self-starting personality with an even disposition
• Ability to meet standards of appearance
• Can communicate well with guests

What To Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Notice

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.