Executive Housekeeper

APA Hotels Woodbridge; Woodbridge Township (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Friendwell Managed Hotels is seeking a Director of Housekeeping to lead and empower a housekeeping team, ensuring guest rooms and public areas meet the highest standards. You will coach staff, coordinate with other departments, and drive guest satisfaction through exceptional cleanliness and service.

The role requires strong leadership, extensive housekeeping experience, and the ability to manage schedules and safety/compliance programs in a fast-paced hotel environment.

Qualifications

• Minimum of three (3) years previous housekeeping management experience, preferably as Assistant Housekeeping Manager or four years as a housekeeping supervisor.
• Strong leadership and team management skills.
• Excellent attention to detail and organizational skills.
• Great communication and interpersonal abilities.

Responsibilities

• Communicate effectively with all employees through daily standup meetings and with supervisors through weekly meetings.
• Work with Front desk, Engineering, Food & Beverage, Sales and other departments.
• Report to engineering/maintenance all problems needing repairs.
• Develop and implement new programs as needed.
• Focus on Guest Satisfaction Reviews.
• Ensure guest rooms and housekeeping areas are cleaned to standard and exceed expectations.
• Prepare shift schedules according to occupancy and functions.
• Maintain safety and sanitation standards and daily inspections.
• Interview prospective employees and maintain attendance records.

Skills

Leadership

Team management

Attention to detail

Organizational skills

Communication

Multitasking

Bilingual

Education

High school education or equivalent

Job description

As a Director of Housekeeping, with strong abilities to lead, motivate, empower a team and assist staff in performing their duties to the best of their abilities. Fostering a positive and collaborative work environment, and coaching staff as needed.

We are a drug-free workplace and participate in E-Verify.

What you will be doing

Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

• Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.
• Work closely with other departments (Front desk, Engineering, Food & Beverage, Sales, etc....)
• Report to engineering/maintenance all problems needing repairs.
• Develop and implement new programs as needed.
• Focus on Guest Satisfaction Reviews.
• Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests’ expectations through the excellence program.
• Support the direct supervisors in the department through open door policy.
• Create a courteous friendly, professional, work environment through open line of communication.
• Prepare shift schedule according to Hotel Occupancy and special functions.
• Ensure compliance with safety and sanitation standards.
• See that inspection program is consistently maintained through daily inspections.
• Ensure that all public areas are clean to standard through daily inspection.
• Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
• Maintain a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).
• Ensure rooms are inspected daily.
• Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
• Interview prospective employees.
• Keep daily attendance records.
• Other duties as assigned by Management.

Requirements: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Experience:

• A minimum of three (3) years previous housekeeping management experience, preferably as Assistant Housekeeping Manager or four years as a housekeeping supervisor.
• Strong leadership and team management skills.
• Excellent attention to detail and organizational skills.
• Great communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Ability to work diverse shifts, weekends, and holidays, infusing a sense of excitement and variety into your routine.
• Bilingual is a plus (French/Spanish).

Education:

• High school education or equivalent.
• Must be able to speak, read, write and understand the English which the primary language is used in this workplace.

Physical: Requires some of the maids and porter tasks, bending, stooping, climbing, standing, walking, sitting, reaching, grasping, carrying, repetitive motions, visual acuity, hearing, writing and good verbal skills

NOTICE:

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.

Source: Hospitality Online