Housekeeping Supervisor

InterContinental Hotels Group; Joint Base Lewis-McChord (WA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group at Joint Base Lewis-McChord seeks a housekeeping supervisor to oversee room and public area attendants, ensuring high cleanliness standards and guest satisfaction. The role includes scheduling, training, and enforcing standards across all areas of the hotel.

Candidates should have a high school diploma or equivalent and 1-2 years of housekeeping experience, with some supervisory exposure and fluent English.

Qualifications

• High School Diploma or equivalent plus 1-2 years housekeeping experience.
• Preferably in a hotel of similar size and complexity, including some supervisory training/experience.
• Must speak fluent English.

Responsibilities

• Supervise and inspect the work of room and public area attendants to ensure quality and service.
• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action in accordance with company rules and policies.
• Ensure staff is trained and has tools and equipment to perform duties.
• Inspect rooms and areas for cleanliness and repair; instruct on corrective action.
• Manage storage rooms, carts, supplies, and log books as needed.
• Respond to guest complaints and requests to achieve guest satisfaction.
• Control expenses and minimize waste across housekeeping.
• Complete closing duties and paperwork; coordinate with other departments.
• May perform housekeeping duties or assist with deep cleaning and other duties.

Skills

Fluent English

Education

High School Diploma or equivalent

Job description

The hourly pay rate for this role is $20.56. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

JOB OVERVIEW:

Supervise and inspect the work of assigned room and/or public area attendants to ensure product

quality standards are met and that optimum service is provided to hotel guests according to hotel and

company business objectives.

DUTIES AND RESPONSIBILITIES:

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action in accordance with company rules
• and policies.Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively
• carry out their respective job duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and
• public areas are clean and in good repair to meet guest satisfaction.Advise employees of
• deficiencies and instruct on corrective action.Provide adequate retraining as needed.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate
• supplies, and good repair.
• Respond to guest complaints, special requests and ensure corrective action is taken to
• achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions,
• maintenance request forms, and updating log books, etc.
• Promote teamwork and quality service through daily communication and coordination with
• other departments.
• May perform all housekeeping duties necessary including makings beds and vacuuming and
• cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

ACCOUNTABILITY:

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists

the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest

rooms, suites and public areas and instructing employees on corrective action.

QUALIFICATIONS AND REQUIREMENTS:

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of

similar size and complexity, including some supervisory training/experience.Must speak fluent

English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately

• 200 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests
• and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or
• paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work

being performed.They are not intended to be ALL responsibilities or qualifications of the job.

This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to

overtime in accordance with Federal and State Regulations.