Housekeeping Dispatcher: Guest Experience & Operations

Loews Hotels & Co; Miami Beach (FL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) with company match

Paid sick days, vacation, and holidays

Tuition reimbursement

Team member hotel rates and discounts

Résumé du poste

Loews Miami Beach Hotel is seeking an organized Dispatcher for the housekeeping hub to ensure smooth operations and exceptional guest experiences. You will coordinate requests, manage room status updates, and keep teams connected so rooms are clean and ready for guests.

Ideal candidates are detail-oriented, can stay calm under pressure, and communicate effectively across departments to support a seamless guest experience in a premier oceanfront resort.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Experience in a hotel or resort environment preferred.
• Excellent communication skills.

Responsabilités

• Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments.
• Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly.
• Track and update room status, maintaining accurate logs to inform the Front Office and other departments.
• Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.
• Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department.
• Attend departmental meetings and provide coverage in related areas when necessary.

Connaissances

Excellent communication skills

Formation

High school diploma or equivalent

Description du poste

Loews Miami Beach Hotel is seeking an organized Dispatcher for the housekeeping hub to ensure smooth operations and exceptional guest experiences. You will coordinate requests, manage room status updates, and keep teams connected so rooms are clean and ready for guests.

Ideal candidates are detail-oriented, can stay calm under pressure, and communicate effectively across departments to support a seamless guest experience in a premier oceanfront resort.