Housekeeping Dispatch - Margaritaville Resort Biloxi

The Markham Hotel; Biloxi (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

The Markham Hotel is seeking a Housekeeping Dispatcher to act as the central communications hub, coordinating guest requests with housekeeping, front desk, and maintenance to ensure timely room readiness and top-notch guest service.

The role emphasizes strong communication, multitasking, and proficiency with housekeeping software or MS Office in a fast-paced hotel environment.

Qualifications

• Excellent verbal communication with guests and staff.
• Ability to multitask and prioritize urgent requests under pressure.
• Experience with housekeeping software or MS Office.

Responsibilities

• Serve as the central communication hub for housekeeping operations.
• Coordinate guest requests with housekeeping, front desk, and maintenance.
• Assign cleaning tasks and update room statuses in the PMS.
• Monitor workflow to ensure timely room readiness and guest satisfaction.
• Maintain documentation and respond to urgent requests as needed.

Skills

Communication

Multitasking

Tools

Housekeeping software

MS Office

Job description

Description

A Housekeeping Dispatcher acts as the central communication hub in a hotel, managing guest requests, assigning cleaning tasks, and updating room statuses in the PMS system. They maintain efficiency by coordinating between housekeeping, front desk, and maintenance, ensuring timely room readiness and high-quality guest service. Key skills include using communication tools, prioritizing tasks, and operating in a fast-paced environment.

Requirements

• Communication: Excellent verbal skills for interacting with guests and staff.


• Software Proficiency: Experience with housekeeping software, or MS Office.


• Multitasking: Ability to handle high-pressure situations and prioritize urgent requests.


• Experience: Previous housekeeping or hospitality experience is often required