Hotel Housekeeping Operations Lead

Margaritaville Resort Casino - Bossier City, La.; Bossier City (LA); On-site; USD 48,000 - 62,000; Full time

Job summary

Margaritaville Resort Casino in Bossier City, LA is seeking an experienced housekeeping supervisor to oversee daily operations, support room attendants, and coordinate with maintenance to address deficiencies. The role emphasizes maintaining high service standards and strong communication with Front Desk.

The successful candidate will train new staff, enforce hotel SOPs, and partner with the operations manager to keep linens and supplies stocked, while promoting teamwork across shifts.

Qualifications

• Must have strong leadership and supervision abilities.
• Proven communication and interpersonal skills.
• Ability to make quick, effective decisions under pressure.
• Maintain confidentiality and professionalism at all times.

Responsibilities

• Leading the daily operations of the housekeeping department and providing support to the room attendants and housemen.
• Collaborating with the maintenance department to address rooms and deficiencies.
• Conducting training of new employees on policies, procedures, and equipment use.
• Communicating with previous shifts, organizing shifts, reviewing reservations, and updating contingency plans.
• Maintaining close working relationship with the Front Desk.
• Partnering with the operations manager to ensure inventory parity of linens and supplies.
• Promoting teamwork and high-quality service through daily cross-shift communication.
• Providing support to the executive housekeeper in training, coaching, counseling, and enforcing hotel SOPs.

Skills

Team leadership

Communication

Decision making

Discretion

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Margaritaville Resort Casino in Bossier City, LA is seeking an experienced housekeeping supervisor to oversee daily operations, support room attendants, and coordinate with maintenance to address deficiencies. The role emphasizes maintaining high service standards and strong communication with Front Desk.

The successful candidate will train new staff, enforce hotel SOPs, and partner with the operations manager to keep linens and supplies stocked, while promoting teamwork across shifts.