Housekeeping Dispatch – Margaritaville Resort Biloxi

Biloxi Lodging; Biloxi (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Biloxi Lodging is seeking a Housekeeping Dispatcher to act as the central communication hub in our hotel, coordinating guest requests with housekeeping, front desk, and maintenance to ensure timely room readiness and high-quality service.

The role requires strong communication, multitasking and experience with housekeeping software or MS Office in a fast-paced environment.

Qualifications

• Excellent verbal skills for interacting with guests and staff.
• Experience with housekeeping software or MS Office.
• Ability to handle high-pressure situations and prioritize urgent requests.

Responsibilities

• Act as central communication hub for hotel housekeeping operations.
• Coordinate guest requests with housekeeping, front desk and maintenance to assign tasks.
• Update room statuses in the PMS system and ensure timely room readiness.

Skills

Communication

Software Proficiency

Multitasking

Experience

Tools

Housekeeping software

MS Office

Job description

Description

A Housekeeping Dispatcher acts as the central communication hub in a hotel, managing guest requests, assigning cleaning tasks, and updating room statuses in the PMS system. They maintain efficiency by coordinating between housekeeping, front desk, and maintenance, ensuring timely room readiness and high-quality guest service. Key skills include using communication tools, prioritizing tasks, and operating in a fast-paced environment.

Requirements

• Communication: Excellent verbal skills for interacting with guests and staff.


• Software Proficiency: Experience with housekeeping software, or MS Office.


• Multitasking: Ability to handle high-pressure situations and prioritize urgent requests.


• Experience: Previous housekeeping or hospitality experience is often required